We are a small team of 9 customer support operators, looking for a new member to expand our team!
Our customers are worldwide B2B, speak German or English and we are available for them 24/7.
Our office is called the Dispatch Center, mostly because we don’t resolve the client’s issues ourselves.
Instead, we sort and forward the tickets concerning all Siemens industrial products to the right contacts within Siemens.
The sorting is done according to the procedures.
What we do:
Documenting inbound E-Mails (mostly) and phone calls in our ticketing systems.
Sorting out the tickets - Determining which procedure should be followed, depending on product line, inquiry type (sales, technical, outage), country of origin
Forwarding the tickets to the relevant Siemens colleagues
We don’t offer technical support ourselves.
What we offer:
Friendly and quiet work environment: Dispatch Center’s own office room with 4 desks.
High team consistency: most team members are with us from the project start (2014).
No inbound telephone waiting loop: direct answer or voicemail (if no availability)
Comprehensive training plus further on-the-job support
The focus is set on understanding the processes, instead of learning them by heart
All procedures, lists of products and guidelines are always at hand to be used.
Only 8h at the office. The circular shifts (06:00-14:00; 14:00-22:00 and 22:00-06:00) include 30 min lunch break
Constant contact with native German and English speakers
Professional, international, work environment:
The highly-trained Dispatch Center colleagues
The project colleagues of the Center of competence in Nurnberg, Germany
Business clients: Solution oriented
Product responsible Siemens colleagues
Private medical insurance
Private pension plan
Extra compensation for the shifts, nights and bank holidays
Consistent annual performance bonus
What we would like from your side:
Fluent German and English (both), in speaking and writing
Open to learn new things
Attention to details
Good PC know how (Windows, MS Office).
Availability to work in shifts
Even better to have:
Customer Support experience
Ticketing system experience (FootPrints, SalesForce, Snow)
Job ID: 182182
Organization: Gas and Power
Company: Siemens S.R.L.
Experience Level: Mid-level Professional
Job Type: Full-time