Service Coordinator - Bellevue WA

Job Description

Position Overview:

 
Our Bellevue Washington branch is seeking a Service Coordinator to coordinate and schedule Service field employees supporting our local customers.  This role works to ensure customer expectations and commitments are met by prioritizing service calls and maintaining effect between field employees and clients.  
 
Responsibilities:
  • Serves as the main point of contact for all service customers to ensure customer expectations are met.
  • Proactively follows up with customers after completion of service visits.
  • Manages decisions regarding the scheduling and movement of staff and materials.
  • Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (urgency, contractual obligations, available resources, and customer needs).
  • Supports material procurement for customer part sales (pricing part sales, processing orders, and invoicing) as well as internal requests in support of Service projects.
  • Performs invoicing for Service Time & Materials calls.
  • Effectively utilizes SAP in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders.
  • Delivers outstanding customer service.
 
Required Knowledge/Skills, Education, and Experience:
  • Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency.
  • Required experience: Administrative support experience relevant to the type of service provided by Siemens, or a building technologies field professional interested in this type of office role.
  • Required travel: 5%
  • Other requirements:
    • Strong customer service skills.
    • Good verbal and written communications skills in English.
    • Ability to manage multiple tasks and prioritize workload.
    • Knowledge of accounting principles.
    • Proficiency with Microsoft Office.
    • Qualified Applicants must be legally authorized for employment in the Unites States, and will not require employer-sponsored work authorization now or in the future for employment in the United States.
 
Preferred Knowledge/Skills, Education and Experience:
  • Preferred experience:
    • Experience in Service Call dispatching.
    • Building Technologies industry experience
    • SAP experience.
       
 
Why Siemens?
 
  • Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
  • Competitive compensation.
  • Excellent health, dental, and vision plans with many options from which to choose.
  • All employees receive Life Insurance, Short and Long Term Disability coverage.
  • 401k match dollar for dollar up to 6% of gross salary.
  • Education and tuition reimbursement programs available.
  • Extensive product training and professional career development.
 #LI-POST

 


Job ID: 182311

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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