Customer Service Representative (Arabic Speaker) – Siemens Healthineers Riyadh

Job Description

Who are we?

We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment.  We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.

While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 46.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.

Today, Siemens Healthineers in KSA is looking to hire a Customer Service Representative to be based in our Healthcare City office based in Riyadh to the next possible start.


·       Direct customer contact for "first line contact" to receive customers service requests

·       Monitor the daily operation and escalate to the Customer Care Center Manager according defined parameter

·       Monitor Customer Satisfaction on line according Service Marketing requirements

What are my responsibilities?

·       Receive customers calls / information any kind

·       Allocate service incident

·       Bachelor in Business Administration

·       1 to 3 years of relevant experience

·       Arabic language is a must

·       Forward if not an service incident to the respective department

·       Enter service incident into ERP (SPIRIDON) system

·       Check SLA, contract condition, warranty, creditability information

·       Receive and distribute ticket / notification number as required

·       Forward service incident to respective technical support (TSE) in time and w/o any delay

·       Escalate to Customer Care Center Manager when resource is not available

·       Enter service reports into ERP (SPIRIDON) system after receiving it from the field force.

·       Monitor the service report return from the field force.

·       Escalate to Customer Care Center Manager when report is not returned in defined time frame

·       Monitor daily Customer Care Center operation (Notification Monitor Screen)

·       Escalate to respective operational group (tech-support / dispatch / logistics) if required

·       Generate daily performance reports as defined

·       Monitor customer satisfaction on every finished service on daily bases

·       Generate daily performance reports as defined

·       Support operational group (tech-support / dispatch / logistics) in administrational work

What do I need to qualify for this job?

·       Strong communications and organizational skills

·       Knowledge in Microsoft Office as well as SAP

·       Regional languages, communication training

What else do you need to know?

Siemens Healthineers is dedicated to quality, equality, and valuing diversity and we welcome applications that reflect the diversity of the communities within which we work. People with disabilities will be preferred in case of equal qualification. Please find more information at

How do you apply?

We are looking forward to receiving your on-line application. Please note only complete application documents, including diplomas, certificates of employment or letter of recommendation respectively can be considered in the selection process.

Job ID: 183071

Organization: Siemens Healthineers

Company: Siemens Healthcare Limited

Experience Level: Early Professional

Job Type: Full-time

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