Do
you want to help create the future of healthcare? Our name, Siemens
Healthineers, was selected to honor our people who dedicate their energy and
passion to this cause. It reflects their pioneering spirit combined with our
long history of engineering in the ever-evolving healthcare industry.
We
offer you a flexible and dynamic environment with opportunities to go beyond
your comfort zone in order to grow personally and professionally. Sound
interesting?
Then
come and join our global team as Customer Service engineer.
Your
tasks and responsibilities:
1.
Perform installations, start-ups, maintenance, repairs and updates
of all products within his/her area of expertise and assisting with other
products under supervision.
2.
Communicate and accept all operative advices and requirements from
the Customer Care Center and sub-region.
3.
Escalate technical incidents to Regional Support Center (RSC) and
Regional technical manager(RTM) with timely feedback, and report any customer relative issues to
Customer Service Manager(CSM) of sub-region.
4.
Found potential business chance and report to Customer Service Manager
(CSM) as SCR project demand.
5.
Follow the PSI process during service in time.
6.
Ensure the proper use of tool & test equipment and report the
usage on any related service report.
7.
Comply to national and local regulations and safety standards, as
well as technical and operational guidelines from Siemens Healthcare
8.
Perform as cost-effectively as possible for all responsibilities
and jobs and take profitability into account
9.
Maintain highest customer satisfaction, in particular within the
framework of Siemens Healthcare, Customer Services
10.
Support the SERVOR Service process and ensure optimal performance
in all process activities related to within his/her area of responsibility
11.
(Sr. CSE) Support the new CSE development via Mentor/Mentee
project
12.
Fulfill other tasks assigned by Superior
Your
qualifications and experience:
·
Bachelor Degree(or above) with major in
Bioengineering/Electric/Electronics/Machinery
·
At least 2 years' experiences within customer service in the
field of medical equipment/ electric equipment
·
IT and networking skills, analytical
skills to diagnose and troubleshoot a problem
·
Good command of English for
international training & service documentation
·
Business result-oriented, intercultural
sensitivity, quick learner and resourceful self-starter
·
Positive attitude, hard-working,
self-motivated, able to work under high pressure
·
Frequent travel is required
Our global
team:
Siemens
Healthineers is a leading global medical technology company. 50,000
dedicated colleagues in over 70 countries are driven to shape the future of
healthcare. An estimated 5 million patients across the globe benefit every day
from our innovative technologies and services in the areas of diagnostic
and therapeutic imaging, laboratory diagnostics and molecular medicine, as well
as digital health and enterprise services.
Our culture:
Our
culture embraces different perspectives, open debate, and the will to challenge
convention. Change is a constant aspect of our work. We aspire to lead the
change in our industry rather than just react to it. That’s why we invite you
to take on new challenges, test your ideas, and celebrate success.
As
an equal opportunity employer, we welcome applications from individuals with
disabilities.
We
care about your data privacy and take compliance with GDPR as well as other
data protection legislation seriously. For this reason, we ask you not to send
us your CV or resume by email. We ask instead that you create a profile in our
talent community where you can upload your CV. Setting up a profile lets us
know you are interested in career opportunities with us and makes it easy for
us to send you an alert when relevant positions become open.
To all recruitment
agencies:
Siemens Healthineers does not accept agency resumes. Please do not forward
resumes to our jobs alias, employees, or any other company location. Siemens
Healthineers is not responsible for any fees related to unsolicited resumes.
Job ID: 183160
Organization: Siemens Healthineers
Company: Siemens Healthineers Ltd.
Experience Level: Experienced Professional
Job Type: Full-time