Company: Mentor, A Siemens Business
Title: Network Engineer- SISW-Mentor 184055
Job Location: - Wilsonville, OR
General Operations Support: Achieving the highest standard of operational support, service availability and customer satisfaction are fundamental objectives. To achieve them you will be part of a globally positioned network support team responding to automated infrastructure alerts and outage events as well as incident tickets raised by employees, including other members of the IT organization, seeking assistance for network related issues.
Keeping the customer happy by effectively troubleshooting and resolving customer’s network issues and ensuring prompt issue resolution to the customer’s satisfaction, by using a systematic problem solving approach, will be key to your success.
Network maintenance is a key element of running a highly-available and secure network so you will also participate in scheduled maintenance activities to upgrade hardware and software in order to keep the network maintained to the highest standards.
You will also participate in a follow-the-sun, shared on-call rotation to provide support for critical network services.
Network Projects: The network is constantly evolving to meet the needs of the business and the team is always engaged in projects to deliver new services, increase performance and add capacity. This includes the installation of network infrastructure on-site in Wilsonville in a multi-building campus and, in most cases working remotely, for other offices in the Americas and beyond. The team delivers networking services for a tier-2+ data-center in Wilsonville where network installations are also required to be completed to the highest standard in this business critical and tightly controlled environment. Playing a lead-role in the installation of network equipment in new and relocated Mentor field offices will also be an objective for this position.
You will also develop effective implementation plans and support procedures for network solutions you help to design and implement.
Skills and Previous Experience:
● Physical Installation of switches and routers
Additional experience supporting WAN services and infrastructure would be an advantage.
Job ID: 184055
Organization: Digital Industries
Company: Mentor Graphics Corporation
Experience Level: Experienced Professional
Job Type: Full-time
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