Director of CRM Adoption & Planning

Job Description

Now’s our time to inspire the future of healthcare together.

 

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as a Director of CRM Adoption & Planning.

 

OVERVIEW:

 

The Director of CRM Adoption & Planning has overall accountability for driving solutions on Oracle Sales Cloud/ Tackton CPQ that support sales enablement objectives and lead to more effective sales automation capabilities for Siemens Healthineers. This position will own the advocacy, demand planning, business readiness and change management tactics and strategies to drive maximum adoption and productive use of our CRM.

The individual with advocate the needs of sales and support organization in sales systems development with a particuliar focus on Oracle Sales Cloud/ Tackton CPQ (Shareville) to support business goals and objectives.   Act as the organizational champion and change ambassador of Shareville by communicating key wins, successes to enable sales success through Shareville and ensuring proper change management programs are in place to drive adoption. Conduct deep-dive assessments of sales processes, document assessed processes and drive improvements through the development and refinement of Shareville functionality, reports & dashboards Identify and execute better CRM practices that facilitate improvements in sales effectiveness across Siemens Healthineers collaborative partnerships across the organization include Sales leadership, Business Management, Marketing, and other support teams to ensure successful implementation of programs

 

KEY RESPONSIBILITIES:

Lead CRM Planning

  • Build and maintain mid-term roadmap and ongoing demand planning for Shareville focused on sales and support needs and requirements

  • Advocate sales needs for continuous development of user experience that enables sales productivity and communicate continuous updates on Shareville roadmap progress and releases

  • Drive Adoption of Shareville

  • Drive CRM usage and measure with appropriate benchmarks and targets that measure sales experience with salesforce

  • Drive adoption programs based on usage analytics, focus groups and other user feedback

  • Measure user sentiment via surveying, focus groups and ridealongs

  • Strengthen communication to sales on progress, wins and successes

Business Readiness & Change Management:

  • Directly accountable for managing business readiness and change management for all key development in Shareville that impacts sales and related support teams

  • Deploy resources to support communications, training and other change management programs for large projects and regular releases throughout the year

  • Facilitate successful UAT planning and execution in co-partnership with business systems team ensuring that there is clear UAT plan which includes quality test scripts, sufficient feedback loop, the right business testers and clear entry and exit criteria

 

Champion Usability and Best Practices:

  • Direct accountability for provision of requirements to business systems for improvement/strengthening of CRM Usability to improve sales workflow

  • Guide business analysts to support better research and design practices leveraging internal and external analytics

 

KNOWLEDGE, SKILLS and EXPERIENCE:

  • Bachelors/University level degree or equivalent in related business/management information systems, computer science, marketing or operations field required

  • MBA or equivalent Master’s degree an advantage

  • Minimum 7 years of work experience in business systems, sales or business operations and planning, CRM administration or related discipline

  • Preference 5 years of experience in CRM / sales system development and management

  • Minimum of 3+ years' experience in a leadership capacity and supervising team members

  • Knowledge of Oracle Sales Cloud/ Trackton CPQ or similar CRM system is required. Experience in supporting CRM system to a large business (1000+ users) is a plus.

  • Experience with leveraging technology to positively impact business performance is desired

  • Deep knowledge of sales domain regarding customers, products, systems and end-to-end processes

  • Experience with big data, SQL and/or SAS programming

     

Skills & Attributes:

  • Demonstrated experience in business analysis techniques such as gathering requirements, conducting interview, modeling use cases, and creating use cases

  • Proven ability to analyze and understand complex business processes and data architectures, a plus

  • Highly motivated with the ability to meet scheduled deadlines in fast-paced service-driven environment.

  • Excellent communication skills. Ability to communicate and present effectively to varied audiences across the organization.

  • Ability to build strong relationships and influence colleagues at all levels of the organization

  • Ability to lead presentations & meetings effectively, keeping on track and facilitating relevant discussion

  • Excellent organizational and time management skills.

  • Technical: Must be adept in use of Office 365, particularly advanced skills in PowerPoint; must have deep CRM knowledge and experience, preferably Oracle Sales Cloud/ Trackton CPQ.

*LI-WC1


Job ID: 184930

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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