WA Customer Satisfaction Manager上海

Job Description

Target of this position:

1. Deal with daily relative issues to satisfy customers (quality, delivery…);

2. Focus on and resolve potential / hot quality & logistic issues;

3. Build up a virtual team to measure, follow up and improve the offer quality and delivery service level;

4. Optimize the internal and external business processes;

5. Cooperate between Siemens and customers to improve customer satisfaction and loyalty.


1. Ensure the WA CNPS to match and excess our targets;

2. Monitor quality KPI / Dashboard and trend analysis with proposal;

3. Drive to find root cause and support to corrective actions;

4. Initiate/Drive continual improvement project for related issues;

5. Guarantees that the VOC is well collected and analyzed in order to provide robust and ranked customer requirements to the project team;

6. Support, coach the team on methods and quality tools needed to reach Robustness Customer satisfaction and Quality targets.

Competency needed:

1. Data analysis competency;

2. Good experience in industrial / DC logistics;

3. Quality tools (5why, 8D, 7 basic quality tools, Lean 6 Sigma ...) & logistic tools ( ABC-FMR… );

4. Excellent at excel and PPT;

5. Excellent communication and convince skill, a good team worker.

Job Qualification:

1. Education: Engineering (Electrical/Mechanical/Automation preferred) or quality background, Bachelor/Master in Engineering (or MBA) / qualified quality management;

2. Quality competency: Experienced in quality management,3 years and above.

3. Leadership skills: Customer and result oriented, excellent influence and convince skills, good at communication & presentation.

4. Nice to have: 6 Sigma BB, Lean Manufacturing related professional knowledge & practice.

Please kindly notify that this position will sign the contract with SWAS

Job ID: 185274

Organization: Smart Infrastructure

Company: Siemens Ltd., China

Experience Level: Mid-level Professional

Job Type: Full-time

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