Service Technician 4 (185842)

Job Description

At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably.  A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.

Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence, they need to meet the clinical, operational and financial challenges of a changing healthcare landscape. Join our team now at Siemens Healthineers as Technical Support Technician (TST4)

The Remote Services Center is a fast-paced, dynamic environment with a strong customer focus, offering the right candidate the opportunity to build on current strengths, acquire new skills, and be a member of a highly impactful team. As a global healthcare provider, Siemens offers a wealth of growth opportunities for motivated individuals. 

Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in diagnostic IT and automation products needed to troubleshoot diagnostic laboratory instruments, automation, or middleware over the phone. You must possess strong computer skills and be able to communicate effectively over the phone with customers, IT departments, LIS Vendors and third-party OEM vendors and through written documentation.  As a Candidate you must display a positive attitude with external customers, striving to exceed expectations at all times.  You must be able to make sound decisions that promote the interests of both Siemens and the customer.  Candidate must be a selfless team player and enthusiastic proponent of change.

 Requirements:

  • 8-10 Years Minimum experience
  • Must have Associate’s or Bachelor’s degree in a science-related or engineering field, or equivalent experience with Healthcare IT and/or Automation
  • Certification in A+, Net+, Security+ or equivalent
  • Knowledge of computer hardware: physical ports (Serial, Parallel, RJ-X, PS/2, VGA, USB, SATA, IDE); Serial-to-USB Converters;
  • Knowledge of memory; NICs; Hard Drives; Optical Drives; Printer Installation; UPS
  • Computer Software: BIOS; Logical Ports (Well Known, Registered, Dynamic/Private, COM);
  • Client OS vs. Server OS; Workgroups vs. Domains; NIC, Web Browser and RAID configurations; Back-up and Recovery.
  • Windows: XP; Windows7 Server2kx; Name Resolution; Local User and Group management;
  • Physical Network concepts: MAC Addressing; LANs; VLANs; WANs; switching; Internet access technologies.
  • Logical network concepts: IP Addressing; Routing; Packets; Subnets.
  • Network Infrastructure: DNS; DHCP; Active Directory; Proxy Servers,
  • Remote Access technologies: RDP; VNC; VPN.
  • Security concepts: Encryption; Authentication; Certificates; HIPAA; Firewalls; DMZ; HTTPS.
  • Application Architecture: Thick Client vs. Thin Client, Java, XML, Web Services, Databases
  • Thorough knowledge and understanding of network architecture models (OSI, TCP/IP) and theory.



Job ID: 185842

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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