Technical Support Technician 3 (186133)

Job Description

The Technical Solutions Center is a fast-paced, dynamic environment with a strong customer focus, offering the right candidate the opportunity to build on current strengths, acquire new skills, and be a member of a highly impactful team. As a global healthcare provider, Siemens offers a wealth of growth opportunities for motivated individuals.

Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments, automation, or middleware over the phone. Must possess strong computer skills and be able to communicate effectively over the phone, and through written documentation.

Candidate must display a positive attitude with both internal and external customers, striving to exceed expectations at all times.  Candidate must be a selfless team player and enthusiastic proponent of change.

Be able to make sound decisions that promote the interests of both Siemens and the customer.

Preferred candidate must have Associate’s or Bachelor’s degree in a science-related or engineering field, or equivalent experience. The position has a strong preference to be based in the (Glasgow, DE facility, Norwood Massachusetts facility) however, we will also consider exceptionally qualified candidates that are field-based.

    • Provides technical telephone support to customers and internal business partners with a strong focus on customer satisfaction
    • Achieves customer satisfaction through appropriate troubleshooting,  timely follow-up and customer soft skills
    • Accurately document and communicate complaints within Siemens Healthcare Diagnostics regulatory and departmental guidelines
    • Demonstrates a high level of technical expertise in clinical laboratory practice while supporting (specify product line(s)) systems.  Uses highly technical solutions to troubleshoot complex issues with proficiency
    • Leverages team abilities to best serve the customer, and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues
    • Appropriately escalates customer issues to next level support and help drive timely resolution
    • Communicates critical customer account activity to field teams to ensure a consistent response to customers
    • Creates an open and supportive environment, and demonstrates enthusiasm and commitment to Siemens Corporate and Technical Solutions Center goals
    • Exhibits characteristics and behaviors which support Siemens Mission, Vision and Values 

This position may suit you best if you are familiar with what is below, and would like to develop your career with Siemens Healthineers:

    • You have analytical thinking abilities to support advanced technical troubleshooting and problem solving skills for assigned product line
    • You have exceptional phone and communications skills to support collaboration with the customer, as well as,  other internal resources to develop and implement action plans to resolve customer issues
    • You are proficient  in Microsoft Office Suite including Outlook, Excel, Word  and other applications
    • You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team
    • Leverages team abilities to best serve the customer, and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues
    • You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership

Required skills to have for the success of this role

  • Preferred candidate must have Bachelor’s degree in a science-related or engineering field, or equivalent experience. (Med-Tech Degree Preferred*)
  • The position has a strong preference to be based in the (Glasgow, DE facility, Norwood, Ma facility, and Cary, NC facility) however; we will also consider exceptionally qualified candidates that are field-based.
  • Willing to travel up to 20%
  • 3-8 Years Comparable Experience


At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. 


Job ID: 186133

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

Can't find what you are looking for?

Let's stay connected

Can't find what you are looking for?