Senior Process Associates - Customer Services

Job Description

This is your role. What part will you play?

We provide transactional and digital Opportunity-to-Cash services from lead generation to the collection of incoming payments. We support Siemens businesses in driving top-line growth, profitability, cash conversion and customer intimacy. We are increasing efficiency across different businesses through process reengineering, simplification, digital services and Opportunity-to-Cash integration. We act as one global team, jointly delivering maximum value to our customers as their trusted Partner of Choice by driving E2E processes and digital transformation in an entrepreneurial way.

Change the future with us

  • You will handle Inbound Calls and emails, assist customers with queries 
  • You will be the first point of contact for Level 1 queries for Technical support
  • You will handling technical queries team to assist with users queries
  • You will participate actively in all the org level initiatives as well as employee engagement activities

 We don’t need superheroes, just super minds.

  • You are a Graduate with 1+ years of prior similar experience
  • You are fluent in communication skills, written and verbal
  • You are flexible with the shifts
  • You have excellent organization skills, customer service, Interpersonal skills, teamwork skills and forward thinking

We’ve got quite a lot to offer. How about you?

This role will be in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries – and the craft of things to come.

We’re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

Find out more about Siemens at: www.siemens.com/careers 



Job ID: 186172

Organization: Global Business Services

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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