Order Administration Deliver Operator - Material Support 3 (186343)

Job Description

Material Support 3 

This position resides in the Customer Care Center Operations groups and is for a Materials Support 3 to support the Order Administration team. Key contacts are customers, Field Service Engineers, Tech Support Engineers, Customer Care Center, Parts Return, Customer Service Material Logistics, and XPO Logistics.

The position is responsible for responding to incoming inquiries and/or requests regarding medical equipment spare part, tool, and radioactive source order requests.  The candidate will need to be successful at responding to incoming inquires and request regarding orders from internal and external customers, investigating and resolving semi-complex problems, tracking and expediting orders as needed. 
Candidate must be a quick learner, well organized and attentive to detail.  Also, must have an unwavering commitment to customer support and the ability to work as part of a team.  Excellent written and oral communication skills are essential.  The successful candidate will be customer and results oriented, and a self-starter.  Must resourceful, analytical, and adept at making decisions and multi-tasking during fast-paced and stressful situations.  Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems.  Strong computer skills also required.  Must be willing to be flexible and cover other shifts during times of staff shortages.   

Hours:  Monday through Friday 08:30 am-5:30 pm

Job ID: 186343

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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