Field Service Engineer, Various Locations

Job Description


If you are interested in formally applying for this position, please use this link https://www.corindus.com/about-corindus/careers



REDEFINING VASCULAR INTERVENTIONS


Corindus Vascular Robotics, Inc., a Siemens Healthineers Company, is a global technology leader in robotic-assisted vascular interventions. The company's CorPath® System is the first FDA-cleared medical device to bring robotic-assisted precision to percutaneous coronary and vascular procedures. With the CorPath System, Corindus Vascular Robotics brings robotic precision to interventional procedures to help optimize clinical outcomes and minimize the costs associated with complications of improper stent placement with manual procedures. For more information, please visit www.corindus.com.


Position Summary


To provide on-site technical support for Corindus customers including installation, trouble shooting, acceptance testing, repair, updates and upgrades to distributed Corindus product. Field Service Engineers will also assist in the failure analysis and report generation of returned product as well as trend analysis of returned product for systemic non-conformance diagnosis. Field Service Engineers will also participate in and provide support for customer phone inquiries, technical questions, and the documentation of all customer reports complaints / problems.


Primary Responsibilities


  • Installation, repair, maintenance and upgrade of Corindus products in the field at custom facilities and at Corindus Headquarters. Complete system verification testing of robotic and video systems. Maintain organization reliability goal for customer system uptime.

  • Live/phone/email technical support for Corindus’ customers, Sales, Clinical and Marketing

  • Plan and execute pre-installation site surveys to document catheterization lab layout in preparation for system installation.

  • Plan and execute shipping of tools, materials and product to and from job locations

  • Plan and execute all travel for field service activities

  • Complete expense reports and service documentation in a timely manner

  • Work collaboratively with Sales, Marketing, Clinical, Quality and R&D departments to help deliver the best possible user experience.

    Desired Skills and Experience


  • Associates degree or higher in an electrical engineering, electronics, or mechanical engineering

  • At least 5 years’ experience in field service or technical support with experience handling electrical components and ESD controls. Prefer experience with medical device capital equipment product.

  • Ability to travel up to 90% of time with some international travel

  • Ability to lift 100 lb. tool box

  • Ability to work effectively independently and in team

  • Effective and professional communication skills, written and oral. Comfortable communicating with customer representatives, including nurses, bio-medical engineers, technicians and physicians as well as internal engineering and operations personnel.

  • Technical skills including the ability to read technical specifications, utilize measurement tools, configure and troubleshoot video systems utilizing fiber optic components.

  • Experience in an ISO 13485 quality system and GMP environment

     

    At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

     

    If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

     

    If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

     

    As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.



Job ID: 186832

Organization: Siemens Healthineers

Company: Siemens Corporation

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

Can't find what you are looking for?

Let's stay connected

Can't find what you are looking for?