Remote Services Center Sr. Manager – AXA IQ (188888)

Job Description

Responsible for the day to day operations of the AX product line to deliver incident management support to internal and external customers of the Regional CS Organizations of the Americas including both pro-active and reactive support activities.  Responsibilities include shift schedule, on-call management, and resource planning, as well as the ongoing personal and professional development of their teams to ensure the successful achievement of all identified Customer (CDI, NPS, NSI), Business (Productivity / SVA / Revenue) and Employee (development / retention) targets for the product line identified as part of the overall CS strategy "from On-site to On-line".

o    Minimum # of Years Experience: 3-5 years of RSC or TSC management experience · 3-5 years of AXA modality experience preferred


o    Must have Required Experience / Knowledge of both Country and Global process



Job ID: 188888

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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