Client Service Administrator - Building Automation/Fire/Security

Job Description

Siemens is currently searching for a Client Service Administrator to join our team!

Our Culture:

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success.  We trust and empower our leaders to act as owners, self-direct their teams, and innovate to succeed.  We communicate openly and honestly to learn from our failures and celebrate our successes.  We recognize individual and team achievements frequently.  We invest in our team members, offering a wide variety of internal and external development opportunities.

Who designs your future?  You do.  Working within our global company, you can design the career of your dreams.  We have more than 200 offices in 101 countries providing you the opportunity to see the world or stay in your own back yard.

Do you want to work for a company with innovating technologies that make the world a better place?  Can you see yourself learning, growing, and succeeding in this opportunity?  If so, then we’d like to meet you!

Responsibilities and Duties

Establishes the foundation for customer’s overall service and digital 
experience. This position focuses on Account Management, iBase 
Administration and Maintenance Planning

Account Management: 

• Verifies data entered into Contract Characteristics. 
• Reviews service work orders / inspections reports for 
deficiencies and generates proposals.   
• Works with multiple internal service team members including 
Service Sales, iBase Administrator, Client Service Manager, 
Service Coordinators, Renewal Coordinator, Onsite Specialists 
and in AM Digital Service.  
• Serves as main customer contact for assigned Agreements. 
• Fulfills service contract obligations for execution and manages 
financial performance of the Service Agreements. 
• Escalates customer issues to assigned Client Service Manager 
and / or Operations Manager / Supervisor.

General Requirements: 

• Technical school or Associates degree (2 year) preferred, 
although a combination of education (High School or GED 
required) and experience will also be considered. 
• Knowledge and experience in SAP or other 
maintenance & planning tools preferred. 
• Knowledgeable in business processes, standard practices, 
tools, and financial systems within branch Service operations. 
• Overall understanding of building management systems and 
products in automation, fire detection and security applications 
are preferred.  
• Experience working within a team environment. 
• Proficient in Microsoft Office suite programs. 
• Ability to use Siemens technology and devices. 
• Ability to work remotely. 
• Develops relationships at all levels within the customer’s 
organization and exhibits strong customer service skills. 
• Perform other duties as assigned.

Why Siemens?

  • Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
  • Competitive compensation.
  • Excellent health, dental, and vision plans with many options from which to choose.
  • All employees receive Life Insurance, Short- and Long-Term Disability coverage.
  • 401k match dollar for dollar up to 6% of gross salary.
  • Education and tuition reimbursement programs available.
  • Extensive product training and professional career development.

Job ID: 190333

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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