Customer Care Support Intern

Job Description

 

Customer Care Center’s Support Unrestricted

Support the Customer Care Center's (CCC) team in Dubai by handling main IT tools monitoring, data entry, task creation and development of special portals.

 

 

 

What are my responsibilities?

 

The first 3 months will be spent on these tasks to gain experience with them and know the requirements as a user. Then they start a major project for digitalizing/automating as many of these tasks as possible which will form their basis for learning on the internship

 

 

  • ASSIST monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets

  • GSP Support – creation of GSP activities, monitor unassigned activities, GSP data quality monitoring, productivity reporting data exports

  • NPS data generation, filtration via CCC, and related phone calls

  • Monthly KPI reporting as well as SRR report preparation for HQ

  • Monitor customer portals for latest RFQs for spares e.g. PDO, QAPCO etc.

  • HQ request creation in CIGO, use of Spares on Web

  • Daily maximizer case monitoring – more info reminders, SSS/HQ reminders

  • Order tracking and expediting – monitor unbooked orders, trace and update orders till confirmation of delivery, post-delivery clarifications

  • Mall order routing, RPA order routing

  • Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in mall

  • Track repair and the investigation status and flag delays.

  • Support with visa applications, gate passes, trainings

 

Remarks

 

The first 3 months will be spent on these tasks to gain experience with them and know the requirements as a user. Then they start a major project for digitalizing/automating as many of these tasks as possible which will form their basis for learning on the internship

 

  • Develop/Setup portal for organizing gate passes and engineer documents to trace all passes, open LoAs, expiring documents, approval workflows

  • Develop/Setup portal for tracing workflows for various cases to automatically generate reminder mails and follow ups and escalations – warranties, repairs, field services etc.

  • Improve reporting generation time through automation.

 

 

 

 

 

What do I need to qualify for this job?

  • Preferred study/experience background is business management with good IT background, or vise versa.

  • Self-initiative, team player

  • Commitment of 6 months minimum to full time internship

     

     

What else do I need to know?

 

Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work. People with disabilities will be preferred in case of equal qualification. Please find more information at www.siemens.com 

 

 

 

 

How do I apply?

We are looking forward to receiving your on-line application. Please note: only complete application documents, including diplomas, certificates of employment or letter of recommendation respectively can be considered in the selection process.  

 


Job ID: 190387

Organization: Digital Industries

Company: Siemens LLC

Experience Level: Student (Not Yet Graduated)

Job Type: Full-time

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