Dispatcher - Service Coordinator - Building Automation/HVAC - Hartford, CT or Boston, MA

Job Description

Siemens Smart Infrastructure is growing!  We are currently searching for a Service Coordinator to coordinate and schedule branch service activities and resources to ensure customer expectations and commitments are met while delivering high quality service to assigned product lines. This position can be located in Hartford, CT (Cromwell) or Boston, MA (Auburndale or Canton)

• Provides support, information, prioritization and coordination of assignments for field service personal. 
• Serves as the main point of contact for all service customers to ensure expectations are being met.  
• Handles decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs. 
• Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. 
• Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned. 
• Also assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. 
• Maintains timely set up and completeness of related job folders as assigned. 
• Utilizes, maintains and updates all employee, service call and customer information in SAP. 
• Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, TSP planning and scheduling, etc. 
• May be responsible for non-installed parts sales including processing orders, pricing and invoicing. 

Qualifications include:
• Technical school or Associates degree (2 year) preferred, although a combination of education (High School or GED required) and experience will also be considered
• 2-5 years experience in customer service call handling, dispatching and service response required
• Good organizational, interpersonal and verbal and written communication skills
• Knowledgeable in Microsoft Office and business software systems (i.e. SAP) preferred
• Familiarity or experience with Controls, HVAC, Fire Alarm or Security Systems and engineering preferred. SAP experience highly preferred. 
• Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Job ID: 190547

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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