EHS Data Service Manager

Job Description

 

Internal Cority Service Manager

 

Overview

 

The internal Cority Service Support will be part of the Healthineers team to operate and administrate a global EHS-Data Management Tool. Cority GX2 is an EHS-Management and Reporting Tool developed by Cortiy (former Medgate). The software is provided as SaaS solution to Healthineers and integrated in SHS IT infrastructure. It provides business services are as per below:

 

 

 
  • Occupational Health,

  • Health Management,

  • Occupational Safety,

  • Environmental Protection,

  • Radiation Safety,

  • Metrics,

  • Additional services in the future

 

The majority of the platform Users are based in EU and USA. The users shall receive support in English only.

 

 

 

To run a smooth service of this platform, the profile of the Service Manager should fit the below profile:

 

Task and Responsibilities

 
  • Basic understanding of the Business needs in above mentioned business services areas,

  • Setup and maintain Cortiy GX 2 (SHS version) configuration in different modules,

  • Access Management of Cortiy GX 2 (SHS version),

  • Support and perform System Tests on Cortiy GX 2 (SHS version),

  • maintain and update configuration objects,

  • define and run reporting to validate configuration consistency,

  • monitoring and communication of scheduled events (maintenance, updates, major incidents etc.),

  • Interface and logs monitoring and reaction on issues,

  • regularly alignment with SHS Service Manager on service topics and

  • reporting of to be defined HelpDesk operation KPIs.

 

Required Education, Experience and Knowledge/Skills

 

Education:

 

University degree in engineering / computer science or similar

 

 

 

Experience:

 

3 to 5 years computer science experience in tools of mentioned business areas. Must be able to demonstrate sound functional understanding of the business processes served by the mentioned business areas. Preferably, experience in managing applications in the role of a service owner.

 

 

 

Technical Skills:

 
  • Must be proficient with concepts of Service Management

  • SmartSolve experience is not mandatory but recommended

  • Fundamental knowledge of working with Incident Management System (SHS is using ServiceNow)

  • Knowledge of IT service processes (e.g. Incident Management, Problem Management, Knowledge Management, Change Management)

 

Non-Technical Skills:

 
  • Must be able to communicate (in English) and work effectively in a multi-cultural environment. Must possess the ability to collaborate remotely with the functional teams in Germany and the USA.

  • Must be a self-starter, capable of working with very little supervision (mindset of “How can I support best?”)

  • Must be capable of taking initiative, with a firm understanding of the final goal to be achieved

  • Must be an excellent team player

 

Job ID: 191482

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

Can't find what you are looking for?

Let's stay connected

Can't find what you are looking for?