IT Performance Manager (IT Operations Provider Management) (m/f/d)

Job Description

Looking for your next big challenge? We might be able to help you.

Your challenge will be…

Manage relationship with external IT Infrastructure service providers from a commercial, performance and contractual perspective.

Managing providers contributing to an adequate provision of IT services;

Integrated Performance Analysis (holistic provider view);

Contribution in assessment of IT providers for a specific service;

Contribution in monitoring provider obligations and SLA adherence;

Supporting Escalation management towards/from the provider;

Contribution in definition and maintenance of market standard KPIs/SLAs;

Supporting Claim management;

Executing provider governance according to framework;

Foster provider improvement;

Supporting provider relationship management and coordinate negotiations in a global virtual environment;

Supporting Change Processes;

Contribution in measures and action plans to ensure IT provider management quality;

Support from and to IT Contract Management team.

Does this sound good? Our perfect candidate must have…

We’re looking for candidates with a relevant educational degree and demonstrated experience in this area (> 5y);

Effective Written and oral communication on a business level;

Structured, accurate and conduct result-oriented operation from an economic point of view;

Fluency in English; German and/or other languages are an advantage.

Curious about our Tech hub?

The Siemens Lisbon Tech Hub has more than 700 employees with several IT expertise: Application Development, Artificial Intelligence, Big-Data and Robotics, User Experience, Project Management and much more, making it one of the largest in Europe - check it out: www.siemens.pt/lxtechhub

Our Office Perks

Fresh fruit and coffee, remote work, medical center in the facilities, sport groups, volunteering hours, sushi&pizza days, office parties and games in a cool and relaxed environment.

#Siemens #LXTechHub #ITMakesUsMove #itjobs

We recognize that building a diverse workforce is essential to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability.

We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to foster agile working and innovation.



Job ID: 191568

Organization: Siemens Operations

Company: Siemens S.A.

Experience Level: Experienced Professional

Job Type: Full-time

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