Looking for your next big challenge? We might be able to help you.
Your challenge will be…
- Incident resolution within supported applications.
- End-to-end customer experience providing a single point-of-contact.
- Functional support in Siemens applications.
- Incident resolution in the applications supported in the team.
- Act as single point of contact with the Service Manager and end-users.
- Documenting all actions and communication in the tickets.
- Knowledge transfer inside the team regarding the applications and support activities.
Does this sound good? Our perfect candidate must have…
- Fluent in German (mandatory)
- Fluent in English (mandatory).
- Experience in Application Support.
- Experience in Help Desk / Service Support.
- Problem solving and research skills.
- Ability to learn customer support processes and techniques.
- Experience with Microsoft Office.
- Knowledge of Windows systems.
- Professional experience in IT departments support functions, would be desirable.
Curious about our Tech hub?
The Siemens Lisbon Tech Hub has more than 700 employees with several IT expertise: Application Development, Artificial Intelligence, Big-Data and Robotics, User Experience, Project Management and much more, making it one of the largest in Europe - check it out: www.siemens.pt/lxtechhub
Our Office Perks
Fresh fruit and coffee, remote work, medical center in the facilities, sport groups, volunteering hours, sushi&pizza days, office parties and games in a cool and relaxed environment.
#Siemens #LXTechHub #ITMakesUsMove
We recognize that building a diverse workforce is essential to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability.
We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to foster agile working and innovation.
Job ID: 192401
Organization: Siemens Operations
Company: Siemens S.A.
Experience Level: Experienced Professional
Job Type: Full-time