Customer Service Professional

Job Description

Flender Corporation, a Siemens company is in search of a Customer Service Professional for its Elgin, Illinois facility.  This position will be responsible to manage customer orders in a fast-paced industrial environment and will provide the incumbent with a solid foundation for advancement within the organization.   

Summary of the position.

The top candidate chosen for this key role will be responsible for processing incoming customer purchase orders, confirm delivery, monitor order backlog, communicate order status and ensure customer satisfaction along with achieving weekly KPI targets. 

Responsibilities

  

  • Effectively handles a high-volume of customer orders
    • Processing, clarification and confirmation of customer purchase orders using SAP
    • Customer communication on all order related topics (incl. tracking, delivery, shipping, storage & invoicing).
    • Coordinates internal processes (drop-shipment routing, purchasing, stockroom, shipping, receiving clarification)
    • Checks inventory and release orders on stock arrival (bi-weekly report, action, delivery reliability)
    • Initiates and supervises rush orders
  • Supports the order management team
  • Implements process improvements

Required Knowledge/Skills, Education, and Experience

  • Good software aptitude
  • Intermediate Microsoft Office experience – Outlook, Word & Excel
  • Good verbal and written communication skills. 
  • Results orientation with the ability to work under pressure.
  • Business acumen with ability to proactively resolve customer issues

Preferred Knowledge/Skills, Education, and Experience

 

§  Project management skills

§  Presentation skills

§  Inside Sales and/or Customer Service experience

§  Process development and implementation

§  Multilingual a plus – Spanish or German

Education:

BS in business administration or related field.  Non- business degree with relevant business experience will also be considered.



Job ID: 192447

Organization: Portfolio Companies

Company: Flender Corporation

Experience Level: Early Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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