Customer Account Manager - Italian Speaker (m/f/d)

Job Description

At our Lisbon Hub nearly 1300 employees from 41 different nationalities provide different types of services – Finance, HR, IT, Supply Chain, Customer Care - to more than 60 Siemens entities across the world, in 20 different languages.

We are a global business process management area, that supports Siemens companies worldwide to achieve excellence in their internal process allowing our colleges to fully focus on their business. #Siemens #join #peopleatsiemens #gbspartnerofchoice

Are you ready to be part of the change?

What role will you play?

To support our Invoice to Cash operation we are looking for a Cash Collector  to integrate our Opportunity to Cash which has incorporated the activities of Order Management, Cash Application, Cash Collection, Credit Management

  • Establishing and maintaining contact with customers concerning pre and past due invoices, payment trends, resolution of disputed invoices and others
  • Manage customer/account queries to ensure sales ledger balances are clean on customer account(reminder and complaint);
  • Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
  • Timely reporting/escalation of disputes and collection issues to the division Sales
  • Notify Markets of uncollectable debt risks & mitigate where possible;
  • Respond to incoming collection concerns from the customer and internal stakeholders;
  • Internal communication and cooperation with AR, Sales, Credit Management, Contact Business Unit’s and Sales Dept.
  • Consistently improving processes and maximizing cash flow for the assigned portfolios
  • Investigation of unidentified payments
  • Refunding credit balances
  • Sales order blocked follow up
  • Credit Limit Management
  • Participate in KPIs trends, root cause analysis of mistakes/errors and problem solving;
  • Ensure Global and E2E compliance for activities performed in team;
  • Execute identified business and internal controls of Collections processes;
  • Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
  • Ensure Global and E2E compliance for activities performed in team;
  • Consistently improving processes and maximizing cash flow for the assigned activities

How does that sound? Our perfect candidate must have…

  • Degree/Experience in Accounting, Finance, Economics or similar and/or Relevant work experience  in Opportunity to Cash
  • Ability to work under pressure, in a changing environment
  • Strong computer skills, including SAP and Microsoft Office applications (Word, • PowerPoint, Excel)
  • A continuous learning attitude
  • Able to propose and implement improvements in procedures;
  • Strong problem solving and analytical skills;
  • Strong customer focused attitude with a commitment to quality and customer service.
  • Good communication skills and ability to work as a team member
  • Native Italian & Fluent in English (speaking and writing)

What else do you need to know?

#Diversity #Inclusion

If we all thought the same, we would never think of anything new. That's why we recruit phenomenal minds from all walks of life. We recognize that building a diverse workforce is essential to the success of our business; therefore, we encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation.

Our Office Perks

Fresh fruit and coffee, remote work, medical center in the facilities, sport groups, volunteering hours, sushi&pizza days, office parties and games in a cool and relaxed environment.

Job ID: 192943

Organization: Global Business Services

Company: Siemens S.A.

Experience Level: Mid-level Professional

Job Type: Full-time

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