What are my responsibilities?
-Give application, engineering and training support for assigned products portfolio and assigned customer technicians and to specialists in RC 给西门子内部技术工程师及代理商技术人员提供产品应用，工程项目技术支持及产品培训
-Give hotline support and trouble-shooting (if necessary on site), for assigned products portfolio and assigned customer technicians and to specialists in RC 给西门子员工及代理商技术人员提供产品技术热线服务及故障处理（如必要现场支持）
-Provide Product managers, quality managers and Sales Managers with market-feedback / information on product quality and customer requirements for the assigned products 提供市场产品反馈信息质量信息及客户需求报告给产品管理，质量管理和销售部门
-Maintain Tools for the hotline and support processes 维护热线平台及支持流程运营
-Participate in system tests for new products from BSCE& HQ to ensure product quality from customer point of view and as preparation / know how acquisition for support tasks 参与总部及BSCE新产品的系统测试，以保证产品质量
What do I need to qualify for this job?
-Practical experience in service or support business for Control Products and systems products 在CPS产品服务支持领域实际工作经验 -CPS product application CPS产品及应用经验
-Control Products and systems products hotline operation, failure & Change Requirement Management
-热线运营及缺陷管理设计变更经验 MS Office Standard-applications
-office软件应用经验 Language: English - fluently spoken and written
-英语听说读写流利 Language: Chinese - fluently
What else do you need to know about us?
Beijing Siemens Cerberus Electronics Ltd. (BSCE) is globally one of the three biggest R&D and manufacturing smart center within the Siemens Building Technology. As a high-tech company, whereof 230 plus are R&D engineers. We develop, manufacture and market more than 1200 types of products for use in more than 60 countries in Asia Pacific, Europe and America.
Job ID: 193108
Organization: Smart Infrastructure
Company: Beijing Siemens Cerberus Electronics Ltd.
Experience Level: Experienced Professional
Job Type: Full-time