Service Operations Manager I

Job Description

Siemens is seeking a dynamic Service Operations Manager to lead our Smart Infrastructures service team in Blue Bell, PA. This is a great opportunity to become part of a global engineering powerhouse.

Our Culture

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We trust and empower our leaders to act as owners, self-direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

Who designs your future? You do. Working within our global company, you can design the career of your dreams. We have more than 200 offices in 101 countries providing you the opportunity to see the world or stay in your own back yard.

Do you want to work for a company with innovating technologies that make the world a better place? Can you see yourself learning, growing, and succeeding in this opportunity? If so, then we’d like to meet you!

  • Manage the Building Automation Service business. This includes but not limited to HVAC, Controls, and Service Agreements.
  • Balance financial metrics with employee and customer needs.
  • Submit financial forecasting information monthly.
  • Maintain and improve planned and executed margins for Service projects, maintenance agreements and Time & Material agreements.
  • Provide technical and operational support for the sales teams, including proper pricing and scope-of-work definition for Service project opportunities.
  • Lead a Team Field Technicians and Union Mechanics.
  • Proactively forecast labor needs and costs to exceed our customer commitments.
  • Build and maintain an effective operations organization committed to customer and employee satisfaction with a goal of profitable growth.
  • Manage or advise on hiring, training, development, allocation, and performance assessment of personnel within area of responsibility. Assist branch with training and development of operations personnel including training on use of financial reports.
  • Develop manpower schedules and project loading to ensure contract completion in an efficient and profitable manner.
  • Conduct one-on-one reviews with direct reports to help develop each individual’s potential on the team.
  • Identify and support training and development for staff
  • Participate in or facilitate representation for the Project Manager to Field Work Force Project Turnovers, and the Solutions to Service Project Turnovers.
  • Project Manager - Service Projects
  • Complete cost reviews with sales
  • Participate on job walks and estimating.
  • Provide technical support, expertise, leadership and accountability for installed projects.
  • Communicate regularly with customers through all phases of the work we perform for them.
  • Actively coordinate startup activity schedules with the Field personnel, Project Managers, Engineering and Operations Supervisors to ensure correct staffing and correct abilities are provided to meet individual project schedules and commitments. Prioritize schedules and effectively assign available resources.

Required Knowledge/Skills, Education, And Experience
  • Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency exam.
  • Required experience: Five years of building technologies industry experience, and two years of management experience.
  • Proficient in Microsoft Office: Word, Excel, Outlook and Project.
  • Excellent communication skills.
  • A thorough understanding of project management processes.
  • Must be able to work in the U.S. without a need for current or future sponsorship.
  • Must possess a valid Driver's license in good standing and be at least 21 years of age in order to participate in the required Siemens vehicle plan.

Preferred Knowledge/Skills, Education, And Experience

Preferred education: Bachelor’s degree in Business, Construction, Mechanical Engineering, or other field providing the educational background needed to succeed in this function.

Job ID: 194214

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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