Customer Services Support Operator

Job Description

Who we are?
A leader in medical technology, Siemens Healthineers (SHPL) is constantly innovating its portfolio of products and services in its core areas of diagnostic imaging, Advanced Therapy, Diagnostic which includes Point of Care, Ultra Sound and many more. SHPL is also actively developing its digital health services and enterprise services to help customers succeed in today's dynamic healthcare marketplace. SHPL is championing new business models that maximize opportunity and minimize risk for healthcare providers. We invite all those applicants who want to be part of this exciting journey  of SHPL.

Please find more information on our organization at
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.

What is in for you?
Customer Services Support Operator


Job Duties & Responsibilities: 
Process dispatch requests: receive requests from technical support and coordinate assigned dispatch  requests; check service contract level/prepare quote and obtain  purchase order from customer; identify suitable field staff by optimizing: qualification, availability,  location, overtime ; resolve resource conflicts by re-planning of activities with in defined scope ; manage escalations in case of unavailability of field staff according to defined process ; communicate with end customer.

Spare part and tool handling; coordinate order and delivery of spare parts as required by service staff; coordinate spare part delivery and synchronization with CSE- optimize planning; control parts return process; manage the escalate or spare part issues with CS logistics; manage tool and test equipment logistic .

Monitor service delivery by field staff; ensure estimated time of arrival is met : re plan changes and inform customer; control field  staff on site time : re plan changes where necessary; monitor spare part delivery status: re plan changes where necessary ; inform customer about changes to plan .

Scheduling of planned service; schedule field staff for planned service events such as preventive maintenance, updates and installation as per service requirements.

Support the assigned field service team: support  the  area service manage in all resource planning activities: such as attendances and absences planning: maintain the after hours on call rouster; coordinate travel planning booking for field  service activities according to company policy; support the assigned field team with internal inquiries .

If you have further questions regarding the  role then please be free to contact Pooja Kochar on .


Job ID: 194240

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Early Professional

Job Type: Full-time

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