Company: SISW - MG
Job Title: Developer, Customer Support Tools (HTML/CSS/JS, Ruby on Rails) - SISW - MG 195181
Job Location: USA – OR - Wilsonville or USA - MI - Ann Arbor or USA - OH - Cincinnati or USA - CA - Cypress
Job Category: SW Development
The Siemens Digital Industries Software customer support organization manages, develops, and maintains current and future applications and integrations to ensure agent and customer frictionless experiences. Developers are responsible for developing and managing systems and data to help the organization achieve fiscal objectives, including process automation, machine learning, content practices for self-help, and application interoperability.
Design, develop, modify and implement software for internal and external facing customers.
Deliver best-in-class business intelligence services that drives user self-service capabilities.
Design machine learning algorithms that correlate data to drive referenceable and meaningful content to users searching and engaging on the Support Center.
Implement solutions that increasingly becomes more intelligent in helping customers and agents quickly find relevant content for problem solving searches.
Drive data pipeline reliability, efficiency and performance, utilizing appropriate tools and processes to optimize and help scale and measure the business impacts.
Build practices to boost content for improved search result relevancy to enable the organization to achieve case deflection and content usage objectives.
Play a key-role in providing actionable insights to the organization, transforming insights from diagnostic to prescriptive activities.
Develop strategic recommendations for business optimization and improvement based on analysis and research.
Experience with HTML/CSS/JS, Ruby on Rails, test automation and relational database modeling.
Application design architectures and source code management experience, including JSON and AWS.
Experience with the stages of developing machine learning-based systems: labeling data, selecting algorithms, training, model development, visualization, regression, updates, debugging is a plus.
Domain knowledge of machine learning and text/data analysis/natural language processing techniques for classification, detection, key attribute triggers, and activity detection.
Experience managing data from various disparate sources, and building an architecture to effectively support future priorities.
Knowledge of data architecture, systems and integration to include relational, dimensional and unstructured data models. Experience with segmentation, modeling and statistical techniques.
Strong business acumen, including market dynamics, financial/budget management, data analysis and decision making. Computer Science, Engineering or equivalent 5+ years relevant industry experience.
Mastery of a latest development languages (React, Java, Python, etc.)
SAP Business Objects, QlikView, Oracle and related experiences.
Customer Focus - Cultivating strategic customer relationships and ensuring that the customer perspective is the driving force behind all business activities.
Quality of Work - Advocating, developing and providing the highest quality work products required of the position.
Results - Setting high goals for personal and/or group accomplishment; using measurement methods to monitor progress toward goal attainment; tenaciously working to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvement.
Communications and Teamwork - Using appropriate interpersonal styles and communication methods to influence and build effective relationships with customers (e.g. peers, functional partners, external vendors, alliance partners, etc.)
Job Knowledge - Exhibiting industry best practice knowledge, subject matter expertise, and subject matter understanding. Demonstrating and encouraging in others a zeal for new knowledge, experiences, and challenges. Regularly creating and taking advantage of learning opportunities.
Integrity and Trust - Demonstrating high standards of ethics and values, setting a positive example for others even in the face of opposition.
Job ID: 195181
Organization: Digital Industries
Company: Mentor Graphics Corporation
Experience Level: Mid-level Professional
Job Type: Full-time
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