In Vitro Inside Service Sales Service by Request

Job Description

Position Overview:

The individual will be responsible for driving service by request customers into planned maintenance agreements and converting those customers into multi-year service contracts. Additionally, this individual will target service by request EPOC customers, along with targeted POC / Bloodgas instruments. This role will be involved in special projects to drive service revenue for Lab Diagnostic business lines and be responsible for specific campaigns / promos where necessary.


Roles and Responsibilities:

Salesperson sells into a large instrument installed base by pro-actively contacting customers by phone/email to identify needs, quote proposals, price stand-alone service contracts, and close business to successfully meet revenue targets. These resources coordinate predominantly with the area service teams to prescribe and close the book of business across respective regions. In addition to normal quoting, the contract sales require up front research before each opportunity can be pursued. Sales process focuses in different areas: 1) quoting customers currently listed as “service by request” to capture a planned maintenance agreement; 2) converting those customers into a standalone service contract. 3) calling, updating the install-base and selling EPOC, POC, Bloodgas customers back onto a service agreement. 4) Working on special campaigns to driving additional revenue for in vitro service. Reps will own a designated territory with an assigned quota around opportunities within that territory. Reps are required to report and maintain their funnel/pipeline in their “CRM management” tool around his/her territory. Rep will also be responsible for ensuring we have a Purchase Order upfront and for entering the plan maintenance notification into SAP. Finally, the Rep will be responsible for working with our contract admin and install base teams to make sure the contracts are booked correctly, and the install-base is cleaned up.


Cary, NC 


HS diploma or equivalent required. Bachelor’s or Associate’s Degree is preferred. 
Knowledge and Experience:
Specialized sales training/certification is preferred. Up to 5 years of sales experience, preferably in healthcare.

Direction of Others:
May provide general guidance to others and train lower level employees.
Key Working Relationships:
Frequent inter-organizational and external contacts.


Job ID: 195364

Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Early Professional

Job Type: Full-time

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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