The Field Service Technician coordinates, manages implements, and/or performs service for new equipment installation, equipment, or repairs for Commercial Fire & Life Safety Systems.
- Provides technical service to customer Fire Safety systems including technical support during the installation and commissioning of new or expanded systems.
- Coordinates with contractors in the process of installation of systems sold by a branch office. Performs system commissioning on systems including loading software programs and implementing modifications as necessary.
- Responds to and carries out to completion any troubleshooting and repairs to assigned customer systems. Ensures company-owned test equipment and installation equipment is in proper working order.
- Returns equipment in need of repair or calibration to the office in a timely manner. Makes recommendations regarding both systems maintenance and installations.
- Reports daily on activities completed, deferred, or requiring further action or material.
Required Knowledge/Skills, Education and Experience:
- Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency.
- Required experience: 2+ years of engineering / service experience working with Fire & Life Safety Systems—including knowledge of integration, networks, electrical concepts, and building operations, as well as the programming, job start-up and checkout, and troubleshooting of related systems.
- Required travel: 10%
- Other requirements:
- NICET (National Institute for Certification in Engineering Technology) Certification Requirements to retain position: Level II Fire Alarm Certification within 24 months of hire; State or local fire alarm planner or contractor license as required by state regulations within 24 months of hire.
- Strong customer service skills.
- Good verbal and written communications skills in English.
- Ability to read and understand design and construction documents.
- Skilled in the PC applications and in the use of word processing and spreadsheet programs.
- Ability to work in a variety of circumstances including climbing ladders, scaffolds and high-lift equipment as well as working in ducts, crawl spaces, and above ceilings.
- Must be able to differentiate types/colors of wire.
- Must be able to use hand-tools.
- Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted.
- Must possess a valid Driver’s license in good standing, and must be at least 21 years of age in order to participate in the required Siemens vehicle plan
- Qualified Applicants must be legally authorized for employment in the Unites States, and will not require employer-sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education and Experience:
- Preferred education: Bachelor’s degree.
Job ID: 195517
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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