Healthcare Engagement Manager - Enterprise Solutions

Job Description

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team for this exciting opportunity 

Engagement Manager

Job Family: Enterprise Services

About the role

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Engagement Manager in Enterprise Services.  The role will be assigned to a site in the state of Pennsylvania. The candidate would need to reside within a reasonable commute to the facility ideally in Hershey or Danville.

This is a role well suited to an ambitious professional, looking for the next step in their career. As an Engagement Manager, you will be responsible for:

Managing the Enterprise Services contract deliverables for key customer accounts to ensure highest levels of customer satisfaction.  The Engagement Manager serves as the communication conduit between the customer stakeholders and the Siemens Healthineers organization.

This role ensures delivery of best in class medical equipment asset management services.  This individual will also work with ES Transformation & Advisory Services consulting tools, processes and experts to deliver best in class utilization management and equipment optimization services

 

Responsibilities (include but not limited to):

  • Lead customer relationship development and interface with key stakeholders to gain participation in strategic customer input sessions to identify and drive key goals for customer success (e.g., operations budgeting, asset management and optimization, capital planning & procurement, KPI goal alignment, etc.).
  • Drive customer retention and contract renewal leveraging effective business intelligence and reporting according to client needs, e.g., inventory changes, key Service Operations performance indicators & contract obligations, insights & advice for proactively optimizing service deliverables and equipment utilization.
  • Collaborate closely with cross functional teams, including local equipment service & sales, centralized operations, advisory service consultants, vendor management, procurement, quality and vendor partners to develop an overall customer strategy and grow customer loyalty.  Provide market trend feedback to ES management.
  • Act as primary interface to Customer Services and Project Management teams
  • Ensure account customers receive optimum levels of service and execution and optimization of all contract deliverables.  Maintain high levels of customer satisfaction with Siemens and Enterprise Services resulting in increasing customer loyalty and realizing Siemens equipment market share and services growth through identification of equipment conversion and ES portfolio expansion opportunities.
  • Impact ES P&L costs and margin through optimization of cost structures and productivity measures.
  • Develop and execute quarterly customer business reviews with key customer contacts.  Develop and present business plans bi-annually with Americas ES management team
  • Facilitate visits and reference calls by prospective ES customers to the facility in accordance with agreed upon cadence. Arrange hosting of visits to ensure a successful information exchange with key stakeholders.

Required Knowledge/Skills, Education, and Experience

 

BS/BA in related discipline or equivalent combination of education and experience, with healthcare background preferred.  Demonstrates and applies advanced knowledge of concepts, practices, and procedures for area managed and expert knowledge of other areas in the company and how they interact.

 

Typically 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above. 

 

Certification in LEAN/6 Sigma, PMP is desired, but not required



Job ID: 195644

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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