The Client Service Manger (CSM) position is
responsible for managing the execution of the fire service business for key customer
accounts in the greater Seattle metropolitan area.
- Manages Service Contracts for all assigned service customers providing outstanding customer satisfaction and customer retention. Through the direct management of service accounts, the CSM serves as the main point of contact for all service product lines including: Service Agreements, Time & Materials projects, non-installed part sales.
- The CSM ensures the manpower planning and material procurement is provided to ensure that all customer expectations are met and resolves any customer satisfaction issues in a timely, professional manner.
- For larger, “A” customers, supports customers by working as a team with respective sales representatives in the area by providing job take offs, product application engineering support, estimating and proposing of both projects and service agreements, and performing customer demonstration and sales support.
- For mid-sized and smaller “B” and “C” customers, manages the accounts in their entirety. Identifies adds, upgrades and escalations to their service contracts and provides pricing and support for service projects and T&M work.
- Ensures account profitability through achieving planned gross margin levels, billing and collections, and effective cost containment procedures. Skilled at managing all internal accounting and revenue recognition systems and assists with revenue and staffing forecasting activities. Reviews all labor related project estimates prior to customer proposal and booking. May be required to assist in pricing decisions. May participate on special assignments and/or assist in developing and implementing customer training aimed at improving customer knowledge.
Required Knowledge, Skills, Abilities, & Education:
- Required Education: High school diploma or GED.
- Required Experience: 1+yrs experience providing dispatch / service coordination, project support, or installing, programming, engineering, and / or maintaining fire life & safety systems within the fire life & safety industry.
- Required Travel: 10%
- Other Requirements:
- Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan.
- Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge, Skills, Abilities, & Education:
- Bachelor’s degree preferred in engineering, business or associated technology degree.
- Experience in sprinkler systems (Fire) or access control, intrusion and video systems (Security)
- Knowledge of engineering and programming preferred.
- NICET I or II certification within fire systems
Job ID: 196180
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
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