The primary responsibilities of the Technical Application Specialist (TAS) is to provide implementation services, Train-the-Trainer education, and troubleshooting on all Siemens Healthineers instrumentation and Data Management applications. In addition, the Technical Applications Specialist (TAS) is to assist in growing our business by providing excellent customer support.
The Technical Applications Specialist (TAS) is the project coordinator of all installations to which they are assigned while efficiently performing system implementations and software upgrades, including customer training with minimal assistance by following established guidelines. The TAS must strive to maintain a high level of customer satisfaction, be able to identify potential "at risk" customers and communicate effectively to the appropriate internal stakeholders. Effective and efficient resolution of customer issues and participation in escalations is an expectation of the role. The TAS may assist in training other Technical Applications Specialists and be willing to travel outside of their region to assist in supporting other territories. Assist with product demos and technical presentations by collaborating with Sales and Service peers to promote sales. Organize and participate in field based customer education events. The TAS must work in accordance with government regulations, FDA and OSHA; works in accordance with the Siemens Healthineers Quality System, including adherence to all applicable training requirements and enforcement of all company safety guidelines. Effectively use the appropriate Siemens Healthineers communication tools. The TAS must maintain a valid driver’s license and maintain a good driving record as outlined in Siemens Healthineers policy.
Knowledge & Education:
BS/BA in related discipline or equivalent combination of education and experience. Medical Technology certification preferred. Requires 2-5 years experience in related field required. Must have excellent interpersonal and communication skills (oral, written) for success in this position. Must be able to work independently and posses some basic knowledge in IT. Be able to have a basic understanding of statistical analysis. Must also possess an excellent team and customer service orientation, as well as problem solving, time management and computer proficiency skills.
Must be able to travel 95%
The TAS interfaces directly with all Siemens Healthineers internal and external
Organization: Siemens Healthineers
Company: Siemens Healthcare Diagnostics Inc.
Experience Level: Mid-level Professional
Job Type: Full-time
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