ITSM Architect (Access Management, Asset & Configuration Management) (m/f/d)

Job Description

Looking for your next big challenge? We might be able to help you!

Your challenge will be…

-        Driving the further development of two ITSM processes “Access Management“ and “Automated lifecycle“ as part of the FITS / myIT portal defining stories for the development process Scrum team.

-        Processing of incidents for Access Management und Asset & Configuration Management via myIT-Portal backend.

-        Processing of access requests in the myIT portal.

-        Creation of roles and groups according to Access-Management guidelines (ITSM und Siemens-regulations).

-        Manage defects for the two above mentioned processes.

-        Driving the rollout of a lifecycle process

-        Create documentation and trainings of the newly developed components.

-        Conduct regular status meetings (weekly or upon request) with all stakeholders of the two processes.

-        Monitoring and Reporting of the results of the Lifecycle process.

-        Enhancement of the existing report about the Lifecycle process.

Test cases and user stories

-        Define and conduct test cases.

-        Create user stories including acceptance criteria and push the stories forwards.

Demand Management for FITS Access Management und Asset & Configuration Management / automated lifecycle process

-        Check feasibility of Business Requirements in alignment with the products owner and the development team.

-        Transition of the lifecycle process into regular operation.

Does this sound good? Our perfect candidate must have…

·       Knowledge of IT Infrastructure services in enterprises

·       Good understanding of ITSM Infrastructure Processes (ITIL)

·       Experience in the design and implementation of database solutions

·       Experience in the following

·       Technologies and methods: 

·       Basic Knowledge in Java, ITIL, ServiceNow, Data Base (e.g. SQL Server 2016)), Interface technologies (e.g. REST APIs, HTML SOAP) would be of benefit

·       Good communication and presentation skills 

·       Very good intercultural collaboration skills

·       Ability to multi-task and handle multiple assignments while focusing on delivery quality

·       Highly self-motivated

·       Ability to drive change

·       Team player and enjoy working in an international and cross- functional team

·       Strategic thinking

·       Customer-oriented

·       You are familiar with MS Office 365 (Windows, Word, Excel, PowerPoint, Outlook, Appointment Calendar, Collaboration, etc.).

·       You speak fluent English, Portuguese.

·       Good communication skills, good expression, flexibility and an independent, structured working style are your hallmarks.

Want to know more?

#Siemens #LXTechHub #ITMakesUsMove
Mobile phones? House appliances? We don't do them anymore!... At the Siemens Lisbon Tech Hub we are reinventing the world of today and tomorrow - check it out:

Fresh fruit and coffee, remote work, medical center in the facilities, sport groups, volunteering hours, sushi&pizza days, office parties and games in a cool and relaxed environment.

Job ID: 196532

Organization: Siemens Operations

Company: Siemens S.A.

Experience Level: Experienced Professional

Job Type: Full-time

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