Associate Project Manager

Job Description

Siemens US Talent Acquisition

Position Overview

Responds to incoming inquires and/or requests regarding products and/or services.  Supports customers by providing information while providing efficient and courteous service.  Participates in investigating and resolving semi-complex problems.  Supports order tracking, price quoting and scheduling.

This individual will assist our project team for our work at Merck.  Responsibilities will include: billing, change order pricing, change control assistance, site safety coordination and documentation, and other project related administrative tasks.

Responsibilities

•  Serves as the main point of contact for all service customers to ensure customer expectations are met.
•  Proactively follows up with customers after completion of service visits to ensure a high level of satisfaction with quality of work received.
•  Handles decisions regarding the scheduling and movement of manpower and materials.
•  Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (urgency, contractual obligations, available resources and customer needs).
•  Ensures all service requests and dispatches are organized, well documented, coordinated, and prioritized accordingly. 
•  Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of Service projects.
•  Performs invoicing for Service Time & Materials calls.
•  Reviews, processes and distributes all service documentation including service orders, time-sheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned. May assists in processing credit memos and collections. 
•  Performs invoicing for Service Time & Materials calls.
•  Maintains timely set up and completeness of related job folders as assigned. 
•  Effectively utilizes SAP in the delivery and management of service activities opening service calls, supporting and scheduling planned preventive maintenance visits, updating customerinformation, creating purchase orders.
•  Delivers outstanding customer service.
•  Any other miscellaneous customer service functions as assigned.

 

Required Knowledge/Skills, Education, and Experience

HS diploma or equivalent required.  Specialized skill training/certification may be required.


Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

 

Preferred Knowledge/Skills, Education, and Experience

Demonstrates basic knowledge of a specialty area. Typically, 2-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.


*LI-WFH




Job ID: 196827

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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