Senior Customer Success Manager - UK

Job Description

MEET US in 5 min


Siemens Software  

🎬 https://tinyurl.com/y5pgtgk6


Siemens is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise’s digital future – business people analysts, web developers, software engineers, even CEOs – ti meaningfully participate, thereby creating applications faster. Our goal is simply to create the future of software development.

As a Senior Customer Success Manager you will collaborate with our Enterprise customers to drive business value through the use of our cloud platforms. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.

Mission:

Define and optimize customer journey

  • Define and oversee lifecycle processes/touch points for the key moments that matter
  • Create standard presentation materials for lifecycle plays
  • Engage with customers to ensure positive outcomes
  • Identify opportunities for continuous improvement

Drive true value for customers

  • Be an expert on best practices in change management
  • Be a Challenger to our customers to stay focused on delivering business value
  • Deeply understand our customers’ objectives and become a trusted right-hand advisor
  • Determine how to define, drive, and demonstrate the value (ROI) delivered

Lead cross functionally to drive customer success

  • Improve the customer experience
  • Advocate for changes in other departments’ ways of working and collaborate with them to implement those
  • Drive definition of ideal customer
  • Create customer feedback loop
  • Help foster culture of Customer Success

Drive alignment with Sales and Renewals teams

  • Align with Sales on the renewal and expansion strategy for your portfolio of accounts
  • Work with sales on new opportunities to identify the customer success plan

Exceed your metrics

  • Renewal and upsell measured by gross revenue within your portfolio
  • Product Adoption measured by product usage within your portfolio
  • Customer Satisfaction measured by NPS

Your profile:

  • Strong experience in Customer Success Management, consulting or sales experience working with enterprise customers 
  • Proven customer management skills with large, Enterprise accounts
  • An understanding of technology and an ability to explain how technology drives business value
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives 
  • Creative, resourceful, detail-oriented, and highly organized 
  • An analytical and metrics-driven work style 
  • Exceptional executive-level communication, presentation and interpersonal skills. 
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment 
  • Passion for driving business value to customers through software development and new technology 
  • Ability to travel for customer meetings


Organization: Digital Industries

Company: Siemens Industry Software Limited

Experience Level: Experienced Professional

Job Type: Full-time

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