Customer Service Partner Manager

Job Description

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever evolving healthcare industry that truly makes us unique as an employer.


We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting?


Then come in and join our global team as Customer Service (CS) Partner Manager to implement Service & Customer Support strategies and processes which optimize service levels with Siemens Healthineers and Customer Service division. Partners via best practice and within budget requirements. Work in close collaboration with the Country Service management and the Business Management to achieve respective strategy/ business targets.


Your mission and responsibilities:

CS Partner Management:

  • You will apply the global CS Partner Management principles in the establishment and implementation of Partner contracts, using available contract templates. Control compliance to the same and comply to Siemens Healthineers Service Branding requirements.

Certification:

  • You will implement and operate a consistent and continuous Service Certification program using Siemens Healthineers Service Excellence Guidelines across all Service Partners.

People Development in Partners:

  • You will facilitate proper leadership and management of the team of Field Service Engineers and Field Application Specialists within Partner Organizations. Be a Service Management Consultant to the Partners, provide guidance for the selection/ recruitment/ coaching of key people.

Sales Support:

  • You will ensure extensive sales support to the local sales organization/ modality manager

  • You will ensure technical collaboration and knowledge transfer during sales offers and projects

Service Partner Systems & Tools:

  • You will assure the rollout of Siemens Healthineers Partner systems and tools by Business Partners to be fully establish Service Transparency (Installed Base, Service KPIs, Notifications, PMs, etc.) for each of the appointed Business Partners.

Service Customer Satisfaction:

  • You will drive and maximize Service Customer Satisfaction through Service Delivery with full or partial contribution of a Service Partner.

Registration of Service Partners:

  • You will ensure proper registration and maintenance of Service Partners within the registration tool, especially regarding assigning appropriate authorization.

Budget:

  • You will manage business success by setting up budgets using appropriate service partner models.

  • You will report business success in terms of revenue and gross margin on a frequent basis.


To find out more about the specific business, have a look at https://www.siemens-healthineers.com/medical-imaging


Your qualifications and experiences:

  • You hold a successfully completed Degree in technical, management and/or commerce discipline; technical understanding a pre-requisite

  • You have at least 5 years of professional experience in a service business in the Healthcare industry

  • You have experience in managing, leading and motivating teams and individuals

  • You have experience dealing with customers complaints


Your personality and skills:

  • You enjoy working in a team environment, sensitive to cultural diversity and language level

  • You have the ability to interact with and network with Senior Executives

  • You have the ability to prioritize work taking into account a complex matrix of inputs

  • You are proficient in Thai and English both written and spoken


Being part of our team:


Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.


Your cultural fit:


Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.


To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.


Organization: Siemens Healthineers

Company: Siemens Healthcare Limited

Experience Level: Experienced Professional

Job Type: Full-time

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