Service Operations Manager II

Job Description

Service Operations Manager – Norfolk, VA

Position Overview

Siemens Smart Infrastructure is seeking a dynamic Service Operations Manager to lead our Automation/Fire/Security/Mechanical/Electrical Building Technologies service business in the Norfolk, VA market.

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We trust and empower our leaders to act as owners, self-direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

Who designs your future? You do. Working within our global company, you can design the career of your dreams. We have more than 200 offices in 101 countries providing you the opportunity to see the world or stay in your own back yard.

Do you want to work for a company with innovating technologies that make the world a better place? Can you see yourself learning, growing, and succeeding in this opportunity? If so, then we’d like to meet you!


• Manage the building technologies service business while leading Project Managers, Supervisors and Field Technicians.

• Full P&L Responsibilities for Service installed projects, technical support programs and/or T&M work activities.

• Balance financial metrics with employee and customer needs.

• Conduct one-on-one reviews with direct reports to help develop each individual’s potential on the team.

• Submit financial forecasting information monthly.

• Complete cost reviews with sales either directly or through your team.

• Participate on job walks and estimating.

• Prioritize schedules.

• Proactively forecast labor needs.

• Identify and support training and development for staff

• Provide technical support, expertise, leadership and accountability for installed projects.

• Actively coordinate service activities schedules with the Project Managers, service coordinators and service supervisors to ensure correct staffing and correct abilities are provided to meet service installed projects, technical support programs and/or T&M work activities.

• Maintains and improves planned and executed margins for Service installed projects, technical support programs and/or T&M work.

• Provide technical and operational support for the sales teams.

• Communicate regularly with customers through all phases of the work we perform for them.

• Build and maintain an effective service organization committed to customer and employee satisfaction and profitable growth.

• Manage or advise on hiring, training, development, allocation, and performance assessment of personnel within area of responsibility. Assist branch with training and development of operations personnel including training on use of financial reports.

• Responsible for maintaining a Safety culture and drive associated activities.

Required Knowledge/Skills, Education, And Experience

• Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency exam.

• Required experience: Building technologies construction experience, with management or team leadership experience relevant to being able to drive projects for our general- and mechanical-contractor clients who rely on Siemens’ expertise.

• Required travel: 10%

• Other requirements:

• Proficient in Microsoft Office: Word, Excel, Outlook and Project.

• Excellent communication skills in English.

• A thorough understanding of project management processes.

• Must be able to work in the U.S. without a need for current or future sponsorship.

• Must possess a valid Driver's license in good standing and be at least 21 years of age in order to participate in the required Siemens vehicle plan.

Preferred Knowledge/Skills, Education, And Experience

• Preferred education: Bachelor’s degree in Business, Construction, Mechanical Engineering, or other field providing the educational background needed to succeed in this function.

Why Siemens?

Siemens Smart Infrastructure (SI) is shaping the market for intelligent, adaptive infrastructure for today and the future. It addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings and industries. SI provides customers with a comprehensive end-to-end portfolio from a single source – with products, systems, solutions, and services from the point of power generation all the way to consumption. With an increasingly digitalized ecosystem, it helps customers thrive and communities progress while contributing toward protecting the planet. SI creates environments that care. Siemens Smart Infrastructure has its global headquarters in Zug, Switzerland, and has around 71,000 employees worldwide.

• Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.

• Competitive compensation.

• Excellent health, dental, and vision plans with many options from which to choose.

• All employees receive Life Insurance and Short- and Long-Term Disability coverage.

• 401(k) match dollar for dollar up to 6% of gross salary.

• Education and tuition reimbursement programs available.

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
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