IT Service Manager [GDC]

Job Description

Job Responsibilities:
End-to-End IT Service Management responsibility for IT-Services in the areas of Human Resources (HR) or Real Estate (RE)
Business - IT strategy alignment and IT Consulting in area of responsibility
Translation of business demand into IT requirements
Design and implement IT-Architecture including management of related IT-System integrations
Foster Business Stakeholder and business Partner collaboration
Ensure IT Compliance for IT Service e.g. Quality Documentation, Information Security or Data Privacy
Management of IT Change Requests - Consult and support the internal business owner and stakeholders within the different change process steps
Continuous user support including communication and qualification 

Required Knowledge/Skills, Education, and Experience:
Bachelor’s IT degree or equivalent experience preferred
Strong analytical, technical, and conceptual problem-solving skills
2+ year’s of experience with SaaS and/or on-premise Software Management (e.g. in the areas of HR or Real Estate)
Experienced knowledge of IT Service Management processes 
Advanced knowledge of service management systems for incident / change management (e.g. ServiceNow)
Familiar with working in a regulated environment following defined processes, procedures to ensure quality
Advanced written and verbal communication skills in English required, German preferred
Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
Strong teamwork skills and intercultural sensitivity
Structured, proactive, and self-directed work style
Ability to prioritize conflicting demands with challenging workloads

Preferred Knowledge/Skills, Education, and Experience:
MBA or advanced degree preferred
Experience in Healthcare industry business processes

We offer:

  • Adjustable standing desk as a standard
  • MSDN license for each developer with prepaid access to AZURE
  • Free access to PLURALSIGHT – the WBT platform
  • Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events
  • Participation on world famous IT conferences like Microsoft IGNITE for best employees
  • Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
  • Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
  • Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
  • Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
  • Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)

salary suggestion: starting from 2300 + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.
Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Organization: Siemens Healthineers

Company: Siemens Healthcare s.r.o.

Experience Level: Experienced Professional

Job Type: Full-time

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