Sr. Service Specialist - Fire and Security

Job Description

Overview:

Siemens is seeking a Senior Field Service Technician to join our Saint Rose team and support our New Orleans area customers.  This role is responsible for the installation, testing, and commissioning of fire and security systems, including Access Control, Video Management Systems, Intrusion Detection, fire suppression, and other advanced technologies.

Our Culture:

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success.  We trust and empower our leaders to act as owners, self-direct their teams, and innovate to succeed.  We communicate openly and honestly to learn from our failures and celebrate our successes.  We recognize individual and team achievements frequently.  We invest in our team members, offering a wide variety of internal and external development opportunities.

Who designs your future?  You do.  Working within our global company, you can design the career of your dreams.  We have more than 200 offices in 101 countries providing you the opportunity to see the world or stay in your own back yard.

Do you want to work for a company with innovating technologies that make the world a better place?  Can you see yourself learning, growing, and succeeding in this opportunity?  If so, then we’d like to meet you!

Responsibilities:

 

 

  • Troubleshoots possible issues, including identifying and debugging software, electrical and installation problems.
  • Prepares database and job-related programming for computer-based systems.
  • Provides on-site assistance with or performs the installation and start-up, checkout and turnover process.
  • Acts as a technical resource to existing customers and field employees as needed. Coordinates work with subcontractors.
  • Responds to and carries out to completion any troubleshooting and repairs to assigned customer systems. Ensures company-owned test equipment and installation equipment is in proper working order.
  • Returns equipment in need of repair or calibration to the office in a timely manner. Makes recommendations regarding both systems maintenance and installations.
  • Reports daily on activities completed, deferred, or requiring further action or material.
  • May be responsible for supporting and training entry to mid-level technicians.

 

 

Required Knowledge/Skills, Education and Experience:

  • Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency.
  • Required travel: 20%

·        Required experience: Two years of engineering/service experience working with Fire & Life Safety Systems—including knowledge of integration, networks, electrical concepts, and building operations, as well as the programming, job start-up and checkout, and troubleshooting of related systems.

  • Required experience: Five years of experience installing and commissioning security systems that might include:
    • Analog and IP-based CCTV cameras, monitors, cabling (coaxial and UTP), power supplies (standalone and POE), matrix switchers, audio surveillance/monitoring integration, encoders/decoders (H.264, MPEG4, JPEG), DVR/NVRs, VRM (Video Recording Manager), storage arrays, VMS (Video Management Systems), and IP-based client viewer software.
    • Access control panels, readers, door strikes, REX (request to exit) sensors, relay input/outputs, ATGs (Anti-Tailgate), access schedules, access users and groups, events, intrusion zones, and enrollment.
    • Intrusion panels, keypads, PIR motion sensors, door contacts, zone configuration, user codes.
    • Working knowledge of VLANs, subnets, TCP/IP, DNS, DHCP and other network protocols.
    • Experience working with leading security products e.g. Software House – C•CURE 9000/ Genetec / Milestone.

  • Other requirements:
    • Strong customer service skills.
    • NICET (National Institute for Certification in Engineering Technology)  Certification Requirements to retain position: Level II Fire Alarm Certification within 24 months of hire; State or local fire alarm planner or contractor license as required by state regulations within 24 months of hire.
    • Good verbal and written communications skills in English.
    • Ability to read and understand design and construction documents.
    • Skilled in the PC applications and in the use of word processing and spreadsheet programs.
    • Ability to work in a variety of circumstances including climbing ladders, scaffolds, and high-lift equipment as well as working in ducts, crawl spaces, and above ceilings.
    • Must be able to differentiate types/colors of wire.
    • Must be able to use hand-tools.
    • Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted.
    • Must possess a valid Driver’s license in good standing.
    • Must be at least 21 years of age in order to participate in the required Siemens vehicle plan
    • Qualified Applicants must be legally authorized for employment in the United States, and will not require employer-sponsored work authorization now or in the future for employment in the United States.

 

Preferred Knowledge/Skills, Education and Experience:

  • Preferred education: Associate Degree in Electronics or related field.

 

Why Siemens?

Siemens Smart Infrastructure (SI) is shaping the market for intelligent, adaptive infrastructure for today and the future. It addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings and industries. SI provides customers with a comprehensive end-to-end portfolio from a single source – with products, systems, solutions, and services from the point of power generation all the way to consumption. With an increasingly digitalized ecosystem, it helps customers thrive and communities progress while contributing toward protecting the planet. SI creates environments that care. Siemens Smart Infrastructure has its global headquarters in Zug, Switzerland, and has around 71,000 employees worldwide.

  • Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
  • Competitive compensation.
  • Excellent health, dental, and vision plans with many options from which to choose.
  • All employees receive Life Insurance and Short- and Long-Term Disability coverage.
  • 401(k) match dollar for dollar up to 6% of gross salary.
  • Education and tuition reimbursement programs available.
  • Extensive product training and professional career development.

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

*LI-GEP



Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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