Performing remote analysis and troubleshooting on systems and devices related to Building Automation, and providing initial solutions to issues on installations. Connecting-up installations to the Remote Digital Service Center and interfacing with Service Engineers, Specialists and customers. Generating reports on installation performance to pro-actively inform customers on plant state of health.
This position can be based out of any Smart Infrastructure (SI) branch location.
Troubleshoots any network, software, programming and/or system malfunctions remotely or by telephone with primary emphasis and knowledge of Siemens Building Automation Systems and integrated products
Event / alarm (fault) monitoring and energy service dispatching
Operating BACS (Building Automation Control Systems)
Energy monitoring and investigate issues
Initial set up tasks and life-cycle maintenance and corrective action tasks for Data Driven Services
Understand benchmarks and KPIs
Implement BACS "initial" optimization measures (BPO)
Maintain activities, records and documentation
Administer cRSP and CWP connections and Navigator proxy installation and setup
Run diagnostic tools, performance tools and customer reports
Proven Outcomes reporting
Administer online database backup tools and reports
Works with customer IT administrators to explain and install Siemens tools used to pull data from customer networks or tools used to access Siemens BACS systems to perform corrective or PM maintenance
Digital Service Specialist and Field Specialist Support
Required Knowledge/Skills, Education, and Experience
5+ years of technical experience in related field required.
High school diploma, state-recognized GED, or state recognized high school proficiency exam
Prior Building Automation Controls / Building Technologies experience
HVAC training and knowledge
Ability to work independently.
Ability to teach and coach team members
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education, and Experience
Associate’s degree or 1-2 years of vocational technical training preferred
Specialized skill training/certification may be required
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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