Service Specialist I - HVAC Controls / Building Automation

Job Description

Position Overview:

Reporting to the Service Operations Manager, this position performs technical support programs / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly.


Job Duties:

  • Handles emergency service calls as directed during the day and after hours.

  • Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system.

  • Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts.

  • Tests and verifies system readings ensuring an optimal system operation.

  • Identifies additional chargeable opportunities including time & material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.

  • Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.

  • Performs system checkout and assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical contractor at job site as required.

  • Completes and submits written service orders and reports covering all aspects of each assignment and activity.

  • Completes and submits timesheets and other necessary information weekly.

  • If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.

  • Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem

  • Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs

  • Conducts training and development classes for customers on site or at the branch.

  • Delivers technical support, coaching and direction to end users and field labor when applicable

 

Required Knowledge, Skills, Abilities, and Education:

  • High school diploma required. 

  • 1+ years of experience servicing DDC controls.

  • Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.

  • Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan

  • Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

 #LI-POST



 

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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