Application Specialist, MR

Job Description

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever evolving healthcare industry that truly makes us unique as an employer.


We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting?


Then come in and join our global team as Application Specialist, MR to increase customer satisfaction and productivity by providing outstanding, high-quality customer application education and support, including turnover training and further continuative education, thereby optimize customer training experience. The incumbent will also increase efficacy of sales through competent application consultancy and support as well as on-site selling of education and expand offerings.


Your mission and responsibilities:

  • You will provide on-site customer education on Siemens Healthineers systems; including turnover training, follow-ups, updates and upgrades for standard systems and applications
  • You will provide customer consultancy and support in individual workflow improvements, including adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio

  • You will Increase customer satisfaction and productivity by providing outstanding, high-quality customer application education and support, including turnover training, follow-ups, updates and upgrades for standard systems and applications

  • You will provide professional application support to quicken process and resolve customer tickets, escalations and complaints, including error diagnosis and repair, troubleshooting

  • You will support of PLM/CRM process, including field insight into customer needs, issues and known application errors as well as provision of troubleshooting know-how and experience

  • You will provide sales support, e.g. product demonstrations, preparation of clinical case studies

  • You will provide on-site option sales, especially lead generation

  • You will expand education business project offering (e.g. PEP connects, E-learnings, Education workshop) and future continuative education technologies


To find out more about the specific business, have a look at https://www.siemens-healthineers.com/services/customer-services


Your qualifications and experiences:

  • You hold a successfully completed Degree in Engineering, physics or any related fields. You are a trained Radiology Technician/ Radiographer (English)/ MTRA (German)
  • You have at least 2 years of professional experience in a clinic or equivalent background involving clinical and medical technology expertise. Work experience with Siemens Healthineers systems preferable


Your personality and skills:

  • You are a team player and enjoy working in a team environment, sensitive to cultural diversity and language level
  • You possess the desire to learn

  • You possess result and quality orientation

  • You possess good communication capability, customer focus, initiative and self-independent

  • You are proficient in Thai and English both written and spoken and proficient in MS Office


Being part of our team:


Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.


Your cultural fit:


Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.


To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.


Organization: Siemens Healthineers

Company: Siemens Healthcare Limited

Experience Level: Experienced Professional

Job Type: Full-time

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