Customer Service Agent (Inbound HR call center)

Job Description

Are you passionate about helping other employees?  We are building a team in Orlando to provide outstanding service for HR related questions.  

Position Summary

Your responsibilities will include maintaining records of transactions for all customer contacts using a Siemens specific tool in accordance with Human Resources record directives and policies. Compiles and prepares reports, presentations, and/or personnel statistics. Apply documented procedures, processes, past practices, or instruction on an independent level. Provides feedback and input from calls in the form of recommendations to the automated knowledge base. You will provide answers to Frequently Answered Questions (FAQ).

Participate in activities designed to improve customer satisfaction and business performance. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is difficult or complex. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Use decision-support tools to answer questions and or process HR transactions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. In addition, must maintain broad knowledge of client products and services.

Work along with colleagues to build and maintain an environment of camaraderie while providing optimal operational efficiency with emphasis on continuous improvement and outstanding service delivery.

Education/Qualifications/Experience:

  • 3 or more years of successful experience in customer service with human resources or payroll knowledge required.
  • Associates degree, preferred or HS Degree with equivalent experience required. Will consider candidates with BS/BA in HR with internship experience.
  • Very good communications, listening and interpersonal skills.
  • Excellent customer service skills.
  • Ability to multi-task in a fast paced environment.
  • Excels in team environment.
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Organization: Global Business Services

Company: Siemens Corporation

Experience Level: Early Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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