Technical Support Engineer - Automation
"Are you ready to start your Industrial Service Engineering career and work for a global technology powerhouse that has stood for engineering excellence, innovation, quality, and reliability for more than 165 years?"
Siemens is in search of a Technical Support Engineer with direct experience in servicing integrated industrial solutions with Automation, Control Systems and Protection technologies across industries.
The engineer who takes this position will support customers directly and Siemens Field Service Engineers to troubleshoot, test, maintain, and/or commission solutions using Siemens automation and control systems, and industry technology portfolio to satisfy industrial customer requirements. The engineer will coordinate with local engineering teams to recommend and deliver high quality technical solutions. When required the engineer will travel to a customer's site to solve problems directly.
A successful engineer will have a strong educational and industrial background with a major focus in automation and control systems and extensive hands-on experience. A passion for the field and aim to learn and solve new challenges is an absolute must. The experienced level engineer must be able to develop customer relationships, be accurate and detailed while working in a fast paced environment with multiple people, calls and projects demanding attention and time. Candidate must also have the willingness to travel extensively in the US and work the hours needed to complete the tasks at hand.
Provides Technical Support from requests in case management system
Creation of Maintenance Procedures for Siemens scope for supply equipment
Creation of faultfinding diagrams/documentation
Creation of technical scope documentation
Liaise with engineering teams on design changes and upgrade projects
Manage Remote connection system to customer sites
Perform Root Cause Analysis on system failures
Support Sales and Spares Organization to define solutions
Design and implement small upgrades
Must be proficient in planning workload and specific tasks and be able to achieve completion dates.
Interface directly to customers to answer questions and resolve issues.
Mostly domestic with some international travel to other Siemens and customer facilities is required (up to approx. 30%).
Required Knowledge/Skills, Education, And Experience
Education: BS in Electrical Engineering or similar
Must have a minimum of 8 meaningful industrial experience
Automation/Control System Solution Design, Service or Commissioning Experience
Must be familiar with applicable North American and international codes and standards and OSHA, safety and lock-out / tag-out procedures
Strong organization and excellent time management skills.
Strong verbal and written communication skills.
Strong computer background - both productivity and industrial software
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Candidate must have a valid driver license.
Preferred Knowledge/Skills, Education, And Experience
Variable Frequency Drive Systems experience
Power systems Design (e.g. Power System Analysis, Power system protection, Grid analysis)
Energy Storage working experience
Marine, Drilling or Offshore production working experience
Fiber working experience
Experience with Siemens drives, Automation and Marine solutions
Siemens Gas and Power (GP) is a global pacesetter in energy, helping customers to meet the evolving demands of today’s industries and societies. GP comprises broad competencies across the entire energy value chain and offers a uniquely comprehensive portfolio for utilities, independent power producers, transmission system operators and the oil and gas industry. Products, solutions and services address the extraction, processing and the transport of oil and gas as well as power generation in central and distributed thermal power plants and power transmission in grids. With global headquarters in Houston in the U.S. and more than 64,000 employees in over 80 countries, Siemens Gas and Power has a presence across the globe and is a leading innovator for the energy systems of today and tomorrow, as it has been for more than 150 years.
Organization: Gas and Power
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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