Technical Support Engineer – Automation

Job Description

Technical Support Engineer - Automation

Houston, TX

"Are you ready to start your Industrial Service Engineering career and work for a global technology powerhouse that has stood for engineering excellence, innovation, quality, and reliability for more than 165 years?"

Position Overview

Siemens is in search of a Technical Support Engineer with direct experience in servicing integrated industrial solutions with Automation, Control Systems and Protection technologies across industries.

The engineer who takes this position will support customers directly and Siemens Field Service Engineers to troubleshoot, test, maintain, and/or commission solutions using Siemens automation and control systems, and industry technology portfolio to satisfy industrial customer requirements. The engineer will coordinate with local engineering teams to recommend and deliver high quality technical solutions. When required the engineer will travel to a customer's site to solve problems directly.

A successful engineer will have a strong educational and industrial background with a major focus in automation and control systems and extensive hands-on experience. A passion for the field and aim to learn and solve new challenges is an absolute must. The experienced level engineer must be able to develop customer relationships, be accurate and detailed while working in a fast paced environment with multiple people, calls and projects demanding attention and time. Candidate must also have the willingness to travel extensively in the US and work the hours needed to complete the tasks at hand.

Responsibilities

  • Provides Technical Support from requests in case management system

  • Creation of Maintenance Procedures for Siemens scope for supply equipment

  • Creation of faultfinding diagrams/documentation

  • Creation of technical scope documentation

  • Liaise with engineering teams on design changes and upgrade projects

  • Manage Remote connection system to customer sites

  • Perform Root Cause Analysis on system failures

  • Support Sales and Spares Organization to define solutions

  • Design and implement small upgrades

  • Must be proficient in planning workload and specific tasks and be able to achieve completion dates.

  • Interface directly to customers to answer questions and resolve issues.

  • Mostly domestic with some international travel to other Siemens and customer facilities is required (up to approx. 30%).

Required Knowledge/Skills, Education, And Experience

  • Education: BS in Electrical Engineering or similar

  • Must have a minimum of 8 meaningful industrial experience

  • Automation/Control System Solution Design, Service or Commissioning Experience

  • Must be familiar with applicable North American and international codes and standards and OSHA, safety and lock-out / tag-out procedures

  • Strong organization and excellent time management skills.

  • Strong verbal and written communication skills.

  • Strong computer background - both productivity and industrial software

  • Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

  • Candidate must have a valid driver license.

Preferred Knowledge/Skills, Education, And Experience

  • Variable Frequency Drive Systems experience

  • Power systems Design (e.g. Power System Analysis, Power system protection, Grid analysis)

  • Energy Storage working experience

  • Marine, Drilling or Offshore production working experience

  • Fiber working experience

  • Experience with Siemens drives, Automation and Marine solutions

Siemens Gas and Power (GP) is a global pacesetter in energy, helping customers to meet the evolving demands of today’s industries and societies. GP comprises broad competencies across the entire energy value chain and offers a uniquely comprehensive portfolio for utilities, independent power producers, transmission system operators and the oil and gas industry. Products, solutions and services address the extraction, processing and the transport of oil and gas as well as power generation in central and distributed thermal power plants and power transmission in grids. With global headquarters in Houston in the U.S. and more than 64,000 employees in over 80 countries, Siemens Gas and Power has a presence across the globe and is a leading innovator for the energy systems of today and tomorrow, as it has been for more than 150 years.

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Organization: Gas and Power

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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