Field Service Technician
Business Unit: Services
Requisition Number: 200578
Primary Location: United States-Minnesota-Rochester
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: None
Travel Required: 75%
Siemens is a global technology powerhouse that
has stood for engineering excellence, innovation, quality, reliability and
internationality for more than 165 years. As a global technology company,
Siemens is rigorously leveraging the advantages that this setup provides. To
tap business opportunities in both new and established markets, the Company is
organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy
Management, Building Technologies, Mobility, Digital Factory, Process
Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
|The Field Service Technician is a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens imaging equipment at our customer sites. Our FSTs represent the "Face of Siemens" to the customer. Our Field Service Technician will perform service, preventative maintenance, modifications and installations on medical imaging equipment at customer sites with minimal supervision. The primary Imaging Modalities for this specific Job opening is CT & MR. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.|
The Field Service Technician reports to the Regional Service Manager at Siemens Medical Solutions.
|Job Family Responsibilities:|
Performs complex equipment installation, trial runs, investigative tests, repairs and overhauls. Performs complex product and service training to customers. Performs complex maintenance using tools, test equipment, etc., and completes and documents all installations, inspections, maintenance and repair work, and failures. Performs service on complex imaging systems. Communicates and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution. Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements. May participate in the negotiation and administration of service or systems contracts.
Associates degree in Electronics or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.
Knowledge and Experience:
Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.Generally, 5-8 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above. Strong Customer service skills are a requirement.
Direction of Others:
May provide general guidance to others and train lower level employees.
Key Working Relationships:
Frequent inter-organizational and external contacts.