IT Support Technician - Smart Infrastructure

Job Description

Position Overview
Looking for a qualified IT technician ready to support Siemens team and Customers on their IOT devices.  Will be responsible to use enterprise tools and cloud technology to provide reliable access on multiple devices.  The goal is to build and maintain computer systems and devices to optimize the role of technology on business continuity.

Adheres to operational working rules and guidelines, and proposes process improvements.   
Processes all assigned tasks and checks progress of agreed transactions and workflows to ensure timely completion.  
Completes IT operations and maintenance related transactions with involved internal and external parties.   
Responds to operations related enquiries, may act as first point of contact in subject matters. 
May perform 1st-Level user help desk activities.  
Collaborates with functionally involved Operations Professionals.   
Works independently, as a stand-alone position or within a functionally dedicated team of IT Operations Professionals.

Overall responsibility – Support all location’s employees in setup, maintenance and emergency repairs including laptop computers, peripheral devices, printers, and smartphones.
Check device hardware and software (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Identify computer or network equipment shortages and place orders
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) with goal to get employee back on the jobsite including deploying temporary equipment (mobile and desktop phones, computers) as needed.  Work with equipment vendors and Siemens IT to manage and lower repair time and subsequent employee downtime. 
On/Off Boarding Support of employees - Software, Hardware, Phones, etc.  Commissioning and decommissioning per Siemens policies. 
IT Champion/Liaison - Leads efforts for IT software and hardware upgrades and rollout, out of scope software,  and new tools deployment by interacting with various Siemens stakeholders. 
IT Ticket Management – Logs tickets for first level Siemens IT support.  Coordinates ticket resolution between IT and end user.  Manages escalations and resolutions. 

Required Knowledge/Skills, Education, and Experience
Outline exactly what knowledge/skills, education, and experiences are required to be considered for this position.
Proven Experience as an IT technician or relevant position 
Excellent diagnostic and problem solving skills
Excellent communication ability
Strong organizational and time-management skills
Understanding of diverse computer systems and networks
Preferred Knowledge/Skills, Education, and Experience
Outline exactly what knowledge/skills, education, and experiences are preferred but NOT required to be considered for this position. 
Associates degree or equivalent experience in Computer Science, engineering
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
2+ years in related experience
Good knowledge of internet security and data privacy principles

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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