IT Support Engineer-Intermediate

Job Description

Responsible for the installation, maintenance, and support of system software and hardware. Provides a high level of support in Linux & Windows environment often requiring research. Assists with system administration, monitoring, upgrades, and maintenance. Completes project tasks and plans project tasks or leads small technical projects. Analyzes product issues. Evaluates new technologies. At this level, the employee can perform most of the essential IT activities under general direction.

Skills Required
Bachelor's degree preferable in a computer-related field with 6 to 10 years’ experience in IT Support 
Effective English written and oral communication skills 
Expert with Linux, Windows, Systems/Infrastructure Management
Knowledge of Networking & Virtualization
Excellent customer service attitude 
Excellent working knowledge of up-to-date desktop applications 
Ability to work independently or as part of a team 
Knowledge of computer hardware components and excellent troubleshooting skills 
Knowledge of computer software applications and excellent troubleshooting skills 

Work Performed
User and Infrastructure Support
Installing operating system software, patches, and upgrades
Analyzing, troubleshooting, and resolving system hardware, software, and networking issues
Maintaining software applications, operating systems and regular maintenance.
Provides end-user support, as required, using standard tools and processes. Meets response/service levels as determined by IT.
System Administration/Configuration
Serves as a contact for vendors.
Technology Evaluation and Implementation

Organization: Digital Industries

Company: Siemens Industry Software (India) Private Limited

Experience Level: Mid-level Professional

Job Type: Full-time

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