IT User Engagement Professional

Job Description

We are looking for a candidate that supports user engagement by providing general or functionally defined assistance services in professional User Engagement, mainly focused in IT Training for the end user.

What are my Responsibilities

  • Ensure efficient and effective use of Global / Regional / Local Application Services resulting in overall end user satisfaction and productivity improvements.  
  • Support the  Franchise model by implementing regionally developed „blueprints” within own area of responsibility
  • Support the Franchise model by implementing and managing the UCC specific elements of large & technical projects in the region 
  • Provide the first level of support in handling user issues and queries incl. authorization setup.


What do I need to qualify for this job?

  • Capability to translate IT language into user friendly language.
  • Interest for people’s development (training related) and digitalization.

  • Experience in working in a matrix structure and in influencing the stakeholders to ensure timely and appropriate deliverable.

  • Ability to solve problems creatively and effectively.

  • Curious with an experimentation and hands-on approach, eager to learn and develop soft skills, easy going and able to relate to and interact with a diverse group of worldwide stakeholders.

  • Tech-savy and/or enthusiast about IT as an enabler of engagement and work improvement.

Organization: Siemens Operations

Company: Siemens Holding S.L.

Experience Level: Early Professional

Job Type: Full-time

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