Service Technician 3

Job Description

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.


For more information, please visit: http://www.usa.siemens.com/healthineers


Position Overview:

The main responsibility of the Service Technician 3 is to provide 3rd level service support to internal and external, domestic and international customers, and service personnel.


This position reports to the Service Manager within the SPECT Headquarter Support Department.

 

Specific Responsibilities:

·       Provide Technical support, specializing in medical device troubleshooting, part clarification and imaging software to domestic and international Service Engineers, and Technical Support Engineers.

·       Accepting, managing, and completing escalated tasks and tickets.

·       Gather information and evidence for Potential Product Issues. Analyze the data and then submit to the appropriate department.

·       Provide advanced support and onsite support when necessary for escalated sites to ensure issues are brought to an expedient resolution.

·       Actively participate in new product roll-outs and disseminate information to the Field Service Organizations and Technical Support groups.

·       Actively share knowledge by organizing and attending meetings within the assigned department as well as with world-wide first and second level service support groups.

·       Submit, review, and publish knowledge base cases in the area of expertise.

·       Support conference / trade shows with regards to technical setup. On site attendance and support for medical imaging and information systems related to MI SPECT.

 

 

Required Knowledge, Skills, and Experience:

·       Background in Electrical or Mechanical service or engineering, preferred.

·       This position requires knowledge of current and past Siemens products and requires advanced troubleshooting skills.

·       This position requires sound judgment skills. Dealing with escalated site issues requires taking ownership of the problems, and acting proactively to disseminate information.

·       The position requires the ability to analyze situations and quickly assess problems. As it requires working on many different problems simultaneously planning activities and prioritizing issues is critical.

·       Customer focus and responsiveness to customer needs is a must. The employee must be able to listen actively and articulate thoughts convincingly in both written and oral form. 

·       Must be able to resolve conflicts constructively and work towards win – win resolutions for Customers and Siemens.

·       Customer satisfaction is our service goal.

·       Strong communication and collaboration skills to work across functional teams and with staff at all levels.


Education:

·       Bachelors of Science degree or equivalent, preferred. Experience may be substituted in lieu of a degree.

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Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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