Service Specialist - Building Automation HVAC Controls - Cincinnati, OH
Business Unit: Field Operations
Requisition Number: 203852
Primary Location: United States-Ohio-Cincinnati
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 15%
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Siemens US Talent Acquisition
Job Description Template
Performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly. Handles emergency service calls as directed during regularly scheduled hours and after hours as needed.
II. Essential Duties
Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system.
Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation. Identifies additional chargeable opportunities including time & material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines. Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions. Performs system checkout and assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical contractor at job site as required. Completes and submits written service orders and reports covering all aspects of each assignment and activity. Completes and submits timesheets and other necessary information weekly. If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action. Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs Conducts training and development classes for customers on site or at the branch. Delivers technical support, coaching and direction to end users and field labor when applicable
III. Knowledge, Skills & Abilities
Associate’s degree in Electronics or other related field. Bachelor’s degree preferred.
Project Complexity Supervision Tasks
I Up to 4 years Simple/Basic Close• May do observation training if new
in the position and point to point
•May conduct systems tests and
diagnostics and routine systems
II 3-5 years as
Moderate General• Full start up on complex systems
•Interacts frequently with
The above statements are intended to describe the general nature and level of work being performed by most people assigned
to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.
Customers and Contractors
Sr 5+ yrs or 2
Advanced MinimalDoes complex trouble shooting Serves as the subject matter
expert for other levels
Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred. Working
engineering and programming background preferred. Skilled in programming, job start-up and checkout,
and troubleshooting. Proficient in Microsoft Office: Word and Excel. Excellent verbal and written
communication and customer relation skills.