Siemens Careers

Application Support Engineer Advanced

East Lansing, Michigan

English (US)

Job Description

Division: Digital Factory
Business Unit: Product Lifecycle Management
Requisition Number: 204898
Primary Location: United States-Michigan-East Lansing
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 50%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.

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Job Description:

This position of an Application Support Engineer requires an engineer to work very closely with the HEEDS Design Exploration global sales team within Siemens PLM, and its broad customer-base for its multi-disciplinary design exploration software HEEDS MDO. The primary objective of this position is to support the growing expansion of design exploration software in the CAE industry and to ensure rapid growth of the HEEDS Design Exploration solution in this regard. The position assists with pre-sales and post-sales support of the Siemens Design Exploration solution, involves execution and demonstration of design exploration projects, working closely with research and development, support of distribution channels, training, and in helping to ensure quality assurance in the HEEDS MDO product.
The role requires a dynamic, quick-learning individual, willing to travel to reach and expand the HEEDS MDO customer base. Customer support and satisfaction is the highest objective of this position both from a prospect and customer perspective. Aptitude, successful completion of tasks on time, will be the ultimate goal for the position.
This position is within the HEEDS Design Exploration Team, reporting directly to the Application Support Engineering Manager within the Global Sales Marketing and Services Team for HEEDS.  The location for this position is either U.S. based (East Lansing, MI) or European based (Nuremburg, Germany, Gothenburg, Sweden, London, UK, or Paris, France).
Primary responsibilities include:
  • Interfacing to HEEDS MDO prospects and customers – working directly with the global HEEDS sales team to demonstrate the benefits of design exploration with HEEDS MDO through multiple stages of the sales process: initial pre-sales engagements, proof-of-concept and project demonstrations, sales closure, post-sales support, training, and account growth and cultivation.
  • Pre‐sales support – helping to scope and work on potential client projects, demonstrate the value of design exploration within an organization
  • Post‐sales support– supporting customer issues and questions, along with raising customer awareness, to ensure successful utilization of HEEDS - design space exploration
  • Design exploration projects ‐ development and execution of engineering projects using HEEDS MDO and various CAE tools for clients and internally
  • Research and Development assistance for optimization applications for various market segments
  • Support of Distributor (reseller channels) HEEDS activities globally – both sales and distributor technical staff
  • HEEDS MDO Trainer – teacher of design exploration methodologies, tool usage, and custom applications to clients and distributors  
  • HEEDS MDO quality assurance – link between customer/user and product development to ensure product is at the highest level and reflective of customer needs before product release
Required Knowledge/Skills, Education, and Experience
For this position, we are seeking an individual with superb communication skills (verbal and written), as the role requires daily customer interaction; someone who is outgoing, pleasant, and likes helping customers.
This position will require an adaptive individual with a strong aptitude in the ability to multi-task and be pro-active. HEEDS has a diverse, active customer base and sales channel. The ability to quickly transition not only between tasks but concepts is a requirement.
This role requires an individual that is motivated to learn and be quick to pick-up new ideas and concepts while having a strong retention capability.
3-10 years of commercial CAE experience with commercial CFD, FEA, and/or MBD tools is a requirement for this position.
A BS in Mechanical or Aerospace Engineering is a requirement for this position.
Travel flexibility is a requirement for this position, with potential travel up to 50% of the time.
Preferred Knowledge/Skills, Education, and Experience
Past experience with HEEDS, STAR-CCM+, STAR-CD, the Siemens SimCenter portfolio, Abaqus, ANSYS, LS-DYNA, and/or Nastran will be favorably looked upon.
Post-graduate degrees will be looked favorably upon for the position, as will a past focus or experience in design optimization methodology.
Past experience in CAE support roles will be looked upon favorably for this position as will analyst positions within the CAE industry.

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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