Building TechnologiesBusiness Unit:
Field OperationsRequisition Number:
United States-Pennsylvania-Blue BellAssignment Category:
Full-time regularExperience Level:
Senior levelEducation Required Level:
Technical DiplomaTravel Required:
Siemens is a global
technology powerhouse that has stood for engineering excellence, innovation,
quality, reliability and internationality for more than 165 years. As a global
technology company, Siemens is rigorously leveraging the advantages that this setup
provides. To tap business opportunities in both new and established markets,
the Company is organized in nine Divisions: Power and Gas, Wind Power and
Renewables, Energy Management, Building Technologies, Mobility, Digital
Factory, Process Industries and Drives, Healthineers and Financial Services.Job Description:
The Siemens Building Technologies Division is the
world market leader for safe, energy efficient and environmentally friendly
buildings and infrastructure. As a technology partner, consultant, service
provider, system integrator and product supplier, Building Technologies offers
fire protection, security, building automation, heating, ventilation and air
conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly. Handles emergency service calls as directed during the day and after hours. Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system. Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation. Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines. Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions. Performs system checkout and assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical contractor at job site as required. Completes and submits written service orders and reports covering all aspects of each assignment and activity. Completes and submits timesheets and other necessary information weekly. If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action. Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs Conducts training and development classes for customers on site or at the branch. Delivers technical support, coaching and direction to end users and field labor when applicable Associate's degree in Electronics or other related field. Bachelors degree preferred. 3 plus years engineer/service experience or 2 yrs Service Specialist II experience. Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred. Working engineering and programming background preferred. Skilled in programming, job start-up and checkout, and troubleshooting. Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.
In addition individual must have Ethernet network experience including design, implementation, and troubleshooting of networks. Must have knowledge of computer systems. Be able to install operating systems and related software as well as troubleshooting any issues that may arise. A strong knowledge of integration both legacy and bacNET. A knowledge of Tridium would be helpful.
Individual must possess a valid Driver's license in good standing.
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.